Billy Tharpe
Tallahassee
Summary
Dynamic Communications Coordinator at Concierge Home Health Care, adept at enhancing corporate messaging and internal communications. Proven ability to deliver impactful reports and manage crisis situations, while fostering relationships and ensuring regulatory compliance. Skilled in web content management and motivated leadership, driving significant improvements in patient care communication.
Overview
18
18
years of professional experience
Work History
Communications Coordinator
Concierge Home Health Care
09.2018 - Current
- Wrote and edited content for operations, marketing and public relations needs.
- Delivered communications between doctors and patients that ultimately decided the care of the patient via therapist
- Delivered clear, concise reports to senior leadership on the effectiveness of various care patients received.
- worked with ICD medical coding for the care received by patients to be properly billed to insurance companies.
Manager
Blue Water Gold Buyers
01.2015 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored purchases and sales of gold, silver and precious jewels.
- Tested purity of precious metals
Commercial Plumber
Local 592 PLumbers and Pipefitters Union
04.2007 - 10.2010
- Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
Education
Associate of Arts - History
Tallahassee Community College
Tallahassee, FL09-2019
Skills
- Highly adaptive
- Internal communications
- Corporate communications
- Web content management
- Marketing
- Speech writing
- Media outreach
- Crisis management
- Proofreading
- Public relations
- Corporate messaging and speechwriting
- Scheduling
- Administrative management
- Multitasking and organization
- Relationship building
- Phone and email etiquette
- Customer service
- Customer service management
- Staff training
- Decision-making
- Regulatory compliance
- Vendor management
- Performance improvement
- Motivational leadership
Timeline
Communications Coordinator
Concierge Home Health Care
09.2018 - Current
Manager
Blue Water Gold Buyers
01.2015 - 11.2017
Commercial Plumber
Local 592 PLumbers and Pipefitters Union
04.2007 - 10.2010
Associate of Arts - History
Tallahassee Community College
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