Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Security Officer /Customer Service Representative
ASIA AZZONE SECURITY
Saint Paul, MN
01.2011 - Current
Checked for safety hazards and took corrective action when necessary.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Guarded restricted areas to prevent unauthorized entry.
Verified photo IDs and tickets to allow guests passage.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Shift Leader
Loves Travel Stop
Von Ormy, TX
10.2022 - 06.2024
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Independent Contractor
Wonolo
Minneapolis, MN
08.2021 - 09.2022
Coordinated with dispatchers regarding routes and traffic conditions.
Utilized GPS navigation systems to plan efficient routes for delivery trips.
Communicated effectively with customers regarding product delivery schedules.
Inspected cargo prior to shipment for quality assurance purposes.
Education
Construction Trades
Goodwill/Easter Seals
Saint Paul, MN
10-2011
Some College (No Degree) - Business Management
Minneapolis Community And Technical College
Minneapolis, MN
Skills
Organization and Time Management
Dependable and Responsible
Customer Service
Relationship Building
Patience and understanding
Punctuality
Goal-oriented mindset
Attention to Detail
Strong Work Ethic
Positive Attitude
Timeline
Shift Leader
Loves Travel Stop
10.2022 - 06.2024
Independent Contractor
Wonolo
08.2021 - 09.2022
Security Officer /Customer Service Representative
ASIA AZZONE SECURITY
01.2011 - Current
Construction Trades
Goodwill/Easter Seals
Some College (No Degree) - Business Management
Minneapolis Community And Technical College
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