Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Carr

Mabank

Summary

Dependable, detail-oriented team player.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Billing Coordinator

Envision Healthcare
05.2019 - 04.2024

Accessed patient charts through Epic's Carelink portal.

Analyzed patient charts to assure provider documentation is complete and ready for coding/billing.

Email, text and call providers regarding incomplete documentation, missing signatures and co-signatures.

Monitor charts with insufficient documentation and follow email escalation protocol to providers.

Flag non-billable charts with reason codes.

Reconcile accounts received for billing and non-billable accounts with ED log in Volume Tracker.

Transmit charts to billing via Account Recon.

Communications with Health Information Manager and staff regarding suspended, incomplete charts.

Retrieved insurance company and patient mail from UT sites and shipped to Envision headquarters.

Patient Accounts Representative

UT Health East Texas
02.2013 - 11.2018

Responsible for patient account follow-up, resolving billing issues, answering patient inquiries, and collections.

Evaluated for and set up financial arrangements as needed.

Used collection techniques to keep accounts receivable current, including monitoring for delinquent payments.

Answered incoming calls and received patient billing complaints, concerns and/or requests.

Researched patient complaints, concerns and requests for each patient account involved and obtained necessary data to resolve.

Documented patient concerns to include demographic data, synopsis of incident, action taken to resolve and outcome and

input into patient accounting systems/patient relations database.

Made collection calls to patients.

Took patient payments, established payment arrangements and set up contracts in the appropriate patient accounting systems.

Monitored monthly payments.

Ran and posted payments from patients and from insurance companies.

Made adjustments for self-pay discounts and small balances.

Made credit transfers from patient accounts with credits to that patient's accounts with balances.

Scanned approvals and denials from insurance companies into the system.

Updated patient demographics.



Billing Coordinator

EmCare
03.2002 - 08.2012

Ensured preparation and accountability of the emergency department charts for physician billing.

Collected previous day's patient charts, sorting in date and time order and ensured reconciliation with the emergency department log.

Identified and marked log/track sheets of hospital admittance, trauma patients, and critical care charges of procedure, such as procedures performed in ICU or on floor, outpatient services and direct admits.

Took any charts with insufficient documentation back to physicians to complete.

Obtained/pulled demographic and insurance information.

Scanned, copied or printed copies of patient charts and shipped to coders and billing.

Reconciled missing /suspend list within required lag time.

Maintained copies of billing information.

Answered calls and handled inquiries.

Education

High School Diploma -

Newman Smith High School
Carrollton
05.1982

Skills

  • Problem Resolution
  • Interpersonal Communication Skills
  • Customer Relations
  • Data Entry Proficiency
  • File Management
  • Billing Support
  • Researching
  • Collections
  • Data Analysis
  • Training
  • Quality Control
  • Route Manager
  • Shipping and receiving
  • Critical Thinking
  • Shipment Coordination
  • Writing and Editing
  • Billing Support
  • Attention to Detail
  • Teamwork and Collaboration
  • Issue and Complaint Resolution
  • Monitoring
  • Documentation
  • Data Entry
  • Organization and Time Management
  • Multitasking Abilities
  • Dependable and Responsible
  • Written Communication
  • Cultural Awareness
  • Active Listening
  • Flexible and Adaptable
  • Packaging and Mail Receiving
  • Inventory Auditing
  • Problem Resolution
  • Route Deliveries
  • Verbal and Written Communication
  • Order Checking
  • Dependability and Honesty
  • Plan Routes
  • Payment Calculation
  • Payment Plans
  • Payment Reviewing
  • Account Reconciliation
  • Payment Collection
  • Policy and Procedure Adherence
  • HIPAA Rules and Regulations
  • Team collaboration
  • Answering customer questions
  • Merchandise receiving and handling
  • Goal-driven

Timeline

Billing Coordinator

Envision Healthcare
05.2019 - 04.2024

Patient Accounts Representative

UT Health East Texas
02.2013 - 11.2018

Billing Coordinator

EmCare
03.2002 - 08.2012

High School Diploma -

Newman Smith High School
Natalie Carr