Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Cassels

Orange Springs, FL 32182,FL

Summary

Proactive Supply Chain Operations Manager with extensive experience in team leadership and operational excellence. Skilled in resolving conflicts, enhancing customer satisfaction, and streamlining workflows. Bringing strong abilities in strategic planning, performance evaluations, and project management to drive team success and operational efficiency.

Overview

3
3
years of professional experience

Work History

Mgr Supply Chain Ops 2

Nordstrom
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Rack Shoe Area Manager

Norstrom
06.2023 - 03.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Administrative Assistant

Nordtrom
10.2022 - 06.2023
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

Seasonal Worker

Nordstrom
04.2022 - 10.2022
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Education

High School Diploma -

Hawthorne High School

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Policy Implementation
  • Performance Evaluations

Timeline

Mgr Supply Chain Ops 2

Nordstrom
03.2024 - Current

Rack Shoe Area Manager

Norstrom
06.2023 - 03.2024

Administrative Assistant

Nordtrom
10.2022 - 06.2023

Seasonal Worker

Nordstrom
04.2022 - 10.2022

High School Diploma -

Hawthorne High School

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Natalie Cassels