NATALIE CHEN
Rockville,USA
Summary
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Bartender
TWELVE AFTER TWELVE
Washington, DC
06.2025 - Current
- Maintained cleanliness and organization of bar area, complying with health and safety regulations.
- Collaborated with management to design promotional events, driving engagement and increasing attendance.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Dental Office Manager
Potomac Dental & Implant Center
Rocvkille, MD
05.2025 - Current
- Oversaw daily operations, ensuring compliance with dental regulations and best practices.
- Managed patient scheduling, optimizing appointment flow for enhanced office efficiency.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Trained and mentored staff on patient care protocols and office procedures to improve service quality.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Implemented inventory management system, reducing supply costs through strategic vendor negotiations.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
FRONT DESK ASSOCIATE / DENTAL ASSISTANT
Modern Haus Dental
Chevy Chase, MD
01.2024 - Current
- Implemented advanced scheduling protocols and financial tracking systems to enhance patient care coordination and optimize revenue cycle.
- Ensure accurate insurance verifications and claims processing to optimize patient financial plans.
- Ensured accurate insurance verifications and claims processing, facilitating improved patient financial plans.
- Support dental procedures by preparing instruments, managing patient records, and facilitating seamless team communication.
- Supported dental procedures by preparing instruments and managing patient records while facilitating effective team communication.
- Execute comprehensive infection control measures while managing multiple operatory setups, ensuring full compliance with OSHA standards.
Bartender
V14 Street Lounge
Washington, DC
04.2024 - 06.2025
- Created innovative cocktail recipes to enhance customer experience and increase bar sales.
- Trained and mentored junior bartenders on mixology techniques and customer service best practices.
- Managed inventory levels, ensuring optimal stock of bar supplies and minimizing waste.
- Implemented efficient workflow processes to streamline drink preparation during peak hours.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new staff on menu knowledge and service standards, improving team performance.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Served food and beverages promptly with focused attention to customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
BARTENDER
Public Bar Live
Washington, DC
11.2022 - 04.2024
- Executed closing duties, including cleaning bottles, washing dishes, and counting till, to ensure efficient end-of-shift operations.
- Orchestrated seamless service delivery across multiple bar stations, fostering team synergy and maintaining consistent beverage quality standards.
- Implemented inventory control and cash handling procedures during closing, ensuring accurate reconciliation and optimal bar conditions.
- Implemented precise inventory control and cash handling procedures during closing operations, ensuring accurate daily reconciliation and maintaining pristine bar conditions.
- Coordinated service delivery across multiple bar stations, enhancing team synergy and consistently maintaining beverage quality.
SURGICAL ASSISTANT
Olney Center For Oral Surgery
Olney, MD
01.2022 - 01.2024
- Coordinated surgical instrument management and implemented sterilization protocols, ensuring accurate documentation of equipment inventory.
- Streamlined operating room workflow through effective team coordination and proactive preparation of surgical supplies and equipment.
- Enhanced operating room efficiency by developing improved instrument organization system and optimizing pre-surgery preparation procedures.
- Facilitated seamless surgical procedures by anticipating surgeon needs and ensuring immediate availability of required instruments and materials.
- Synchronized with surgical teams to optimize operating room preparation, ensuring seamless workflow and minimizing procedure delays.
- Developed streamlined instrument organization methods that enhanced operating room readiness and improved surgical team coordination.
- Maintained infection control standards in multiple operating rooms, ensuring compliance with OSHA regulations.
FRONT OF HOUSE MANAGER
Quality Seafood Carryout
Fort Washington, MD
01.2023 - 10.2023
- Led front-of-house operations, managed staff schedules, and implemented service standards, resulting in enhanced customer satisfaction at Quality Seafood.
- Streamlined service procedures and staff training protocols, resulting in improved table turnover rates and customer feedback scores.
- Coordinated with kitchen team to optimize food delivery timing and resolve service challenges, ensuring consistent dining experience standards.
- Coordinated with kitchen team to optimize food delivery timing, resolve service challenges, and maintain consistent dining experience standards.
- Mentored and developed service staff through regular training sessions, fostering professional growth and enhancing overall team performance.
- Monitored inventory levels, maintained quality control standards, and ensured compliance with health and safety regulations.
FRONT DESK COORDINATOR
Olney Dental Group
Olney, MD
01.2016 - 04.2020
- Processed small claims submissions to insurance for patients.
- Enhanced patient satisfaction by optimizing front desk workflow, reducing wait times, and ensuring accurate insurance claim processing.
- Fostered positive patient experiences through professional communication, efficient appointment coordination, and seamless insurance claim submissions.
- Managed end-of-day financial reconciliation, insurance claims processing, and appointment scheduling system with consistent accuracy.
- Executed end-of-day financial reconciliation, insurance claims processing, and appointment scheduling with precision.
- Coordinated with clinical team to enhance operating room utilization and increase patient appointment accessibility.
- Monitored and maintained strict adherence to infection control protocols abided by OSHA while managing multiple concurrent operating room preparations.
BARTENDER
Atown Bar And Grill
Arlington, VA
07.2016 - 07.2019
- Orchestrated seamless dining experiences while managing high-volume bar operations, optimizing guest satisfaction through efficient service delivery and precise beverage control.
- Coordinated section organization and inventory management with kitchen staff to ensure timely food preparation and delivery.
- Maintained impeccable section organization and inventory management while coordinating with kitchen staff to ensure timely food preparation and delivery.
- Fostered welcoming atmosphere for diverse clientele through personalized service and conflict resolution strategies.
- Streamlined payment processing and balanced complex transactions while ensuring accurate financial records during peak service hours.
Bartender
Lina's Diner & Grill
Silver Spring, MD
01.2016 - 01.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Collaborated with kitchen staff to ensure timely food and beverage pairings for events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server/Bartender
TGI Fridays
Rockville, MD
01.2013 - 01.2016
- Managed multiple tables efficiently in fast-paced environment, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Resolved customer complaints swiftly, maintaining positive dining experiences and relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
FLOATER
MOSA - Maryland Oral Surgery Associates
Rockville, MD
01.2013 - 01.2016
- Managed critical patient records and surgical schedules across locations, maintaining compliance with HIPAA regulations and office protocols.
- Streamlined cross-location communication processes, reducing scheduling conflicts and improving patient appointment management.
- Orchestrated multi-location patient scheduling and surgical coordination, implementing streamlined communication protocols to reduce appointment conflicts.
- Monitored and maintained strict adherence to infection control protocols abided by OSHA while managing multiple concurrent operating room preparations.
- Coordinated with surgical team throughout the office to optimize operating room utilization and improve patient appointment accessibility.
- Facilitated collaboration among surgical teams, fostering a cooperative environment that improved operational efficiency.
FRONT DESK RECEPTIONIST
State of the Art Dental Group
Rockville, MD
01.2010 - 01.2013
- Managed appointment scheduling, enhancing patient flow and reducing wait times.
- Processed payments efficiently, ensuring accurate financial records.
- Verified insurance benefits, improving patient satisfaction and coverage understanding.
- Handled billing management, resolving patient inquiries and ensuring timely payments.
- Streamlined appointment scheduling processes, leading to a significant reduction in wait times and improved patient flow.
- Worked closely with dental staff to coordinate patient care, fostering effective communication and teamwork in a busy environment.
- Maintained accurate patient records and billing information, ensuring compliance with regulations and enhancing office efficiency.
ORTHO FLOATER
The Office of Jacqueline Brown Bryant, DDS, MS, PC
Silver Spring, MD
01.2009 - 01.2010
- Managed ortho bands and tray setups, ensuring efficient patient flow and satisfaction.
- Streamlined room breakdown and sterilization processes, enhancing clinic hygiene standards.
- Reviewed doctor's notes and scheduled appointments, improving patient care coordination.
- Handled payments and developed a loyalty program, boosting patient retention.
- Executed social media marketing for cases, increasing online engagement and visibility.
Education
HIGH SCHOOL DIPLOMA - AP English, AP Spanish
Richard Montgomery High School
Rockville06-2009
Skills
- Beverage preparation
- Alcohol awareness
- Aloha POS
- Cash and credit transactions
- Food service
- Strong multitasking
- Customer service
- Clear and effective communication
- Team player attitude
- Highly reliable
- Outgoing personality
- Patience and tolerance
Certification
- X-RAY CERTIFICATION TRAINING, Hands On Dental Assisting Training, 2018
- Mixology Training, 2011-2024
- Yearly OSHA Training, 2024
- HIPAA Training, 2024
- CPR Trained
Timeline
Bartender
TWELVE AFTER TWELVE
06.2025 - Current
Dental Office Manager
Potomac Dental & Implant Center
05.2025 - Current
Bartender
V14 Street Lounge
04.2024 - 06.2025
FRONT DESK ASSOCIATE / DENTAL ASSISTANT
Modern Haus Dental
01.2024 - Current
FRONT OF HOUSE MANAGER
Quality Seafood Carryout
01.2023 - 10.2023
BARTENDER
Public Bar Live
11.2022 - 04.2024
SURGICAL ASSISTANT
Olney Center For Oral Surgery
01.2022 - 01.2024
BARTENDER
Atown Bar And Grill
07.2016 - 07.2019
Bartender
Lina's Diner & Grill
01.2016 - 01.2018
FRONT DESK COORDINATOR
Olney Dental Group
01.2016 - 04.2020
Server/Bartender
TGI Fridays
01.2013 - 01.2016
FLOATER
MOSA - Maryland Oral Surgery Associates
01.2013 - 01.2016
FRONT DESK RECEPTIONIST
State of the Art Dental Group
01.2010 - 01.2013
ORTHO FLOATER
The Office of Jacqueline Brown Bryant, DDS, MS, PC
01.2009 - 01.2010
HIGH SCHOOL DIPLOMA - AP English, AP Spanish
Richard Montgomery High School