Natalie Coley
Grass Valley,CA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing accounts. Known for strong focus on team collaboration and delivering results. Expertise includes strategic planning, client communication, and problem-solving.
Overview
33
33
years of professional experience
Work History
Account Manager
Chrisad, Inc.
06.2014 - Current
- Developed and maintained strong client relationships to ensure service satisfaction.
- Collaborated with cross-functional teams to deliver tailored marketing solutions.
- Managed client communications, ensuring timely responses to inquiries and resolution of issues
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Office Manager
Career Readiness Training
08.2010 - 12.2013
- Coordinated office operations to enhance efficiency and support productivity. (up to 10 Human Service & Instructional Providers)
- Implemented streamlined scheduling processes to optimize resources and workflow.
- Performed ongoing communications with veteran clients and prospective employers resulting in greater than 80% job placement
- Streamlined office operations by implementing efficient filing and documentation systems.
Bank Officer
Bank of America
03.1993 - 02.1999
- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Implemented strategies to provide a high level of customer service in a high volume retail bank setting.
- Mentored junior staff on operational procedures and best practices.
- Oversaw daily operations, ensuring adherence to quality standards and operational excellence protocols.
Education
Bachelor of Science - Business Administration
Sonoma State University
Rohnert Park, CA06-2001
Skills
- Account & Brand management
- Customer service
- Client relations
- Customer relationships
Timeline
Account Manager
Chrisad, Inc.
06.2014 - Current
Office Manager
Career Readiness Training
08.2010 - 12.2013
Bank Officer
Bank of America
03.1993 - 02.1999
Bachelor of Science - Business Administration
Sonoma State University