Natalie Collins
Fredericksburg,VA
Summary
Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Tennis Coach
University of Mary Washington Women’s Tennis Team
Fredericksburg, VA
08.2023 - Current
- Developing and planning practices for individual players and team practices.
- Coached a top 20 nationally ranked team.
- Coached two top 20 nationally ranked players.
- Coached a top 15 nationally ranked doubles team.
- The team made it to the 2024 NCAA tournament.
- Doubles team qualified for the NCAA individual tournament.
- Recruited for potential new players.
- Arranged travel plans, such as venues, hotels, meals, and more.
- Provided on-court help throughout all matches and tournaments.
- Managed and evaluated the team budget with the head coach.
- Organized and supervised fundraising events for the team.
- Managed inventory of equipment needed for practices and games and matches.
- Analyzed opponents' skills and developed counter strategies accordingly.
- Attended tournaments as a representative of the school's tennis program.
Streamer
Twitch
11.2021 - Current
- I created and managed an online gaming community of several thousand followers.
- I test prototypes of new and upcoming games and products.
- My revenue has grown with my channel success and merchandise line.
- Conducted interviews with guests appearing on the stream in order to provide engaging content.
- Analyzed data from past streams in order to determine areas of improvement moving forward.
- Assisted in troubleshooting any software-related problems that arose during broadcasts.
- Gathered feedback from viewers regarding the quality of streams and made adjustments accordingly.
- Set up streaming equipment including cameras, microphones, audio boards.
- Maintained a presence on social media networks to promote stream activities.
- Created, edited and produced video content for streaming platforms.
- Organized giveaways for viewers participating in streams as rewards for their loyalty.
- Collaborated with other streamers and gaming organizations to create joint events.
Junior Tennis Coordinator
United States Tennis Association – North Carolina (USTA-NC)
Greensboro, NC
08.2022 - 03.2023
- Provided statewide tournament scheduling and database maintenance for all junior competitions, including outcome results.
- Arranged tournament USTA-NC sanctioning, tournament director guidance, and outcome surveys.
- Ensured compliance with company policies and procedures related to project management activities.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department, including scheduling tasks and assigned duties.
- Organized team events to promote a positive work environment.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Traveled with the company to various events, such as The USTA national campus in Florida.
Tennis Professional
Chevy Chase Country Club
Washington DC
01.2022 - 05.2022
- Maintained and managed a lesson schedule for club members both children and adults as part of a large club tennis program
- Provided individual lessons, arranged group clinics and group tournaments
- Managed the pro-shop as needed
- Responsible to the Director of Tennis.
Professional Tennis Management Internship
Chevy Chase Country Club
Washington, D. C.
06.2021 - 08.2021
- Worked under the Director of Tennis.
- Duties included teaching private tennis lessons and providing customer service to meet exacting customer needs.
- Gained experience in pro shop sales, court maintenance, and equipment repair.
- Managed tournament scheduling including registration deadlines and fees payment.
- Ensured safety protocols were followed at all times by monitoring court conditions.
- Utilized social media platforms to promote the program's success stories.
- Instructed players in the fundamentals of tennis such as stroke production, spin variations, and serves.
- Organized and led weekly drills to improve physical conditioning, technique, and strategy.
- Coached junior teams in singles and doubles match play tactics.
- Attended workshops and coaching clinics to stay current with the latest coaching techniques and industry trends.
Lifeguard
Pinehurst Resort and Country Club
Pinehurst, NC
- 01.2019
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Assisted with orientation sessions for new lifeguards in training.
- Performed emergency rescues when necessary.
- Assisted with swim lessons for guests and members of the facility.
- Performed regular cleaning and maintenance of pool equipment.
- Filled out incident and accident reports and submitted to supervisor.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
Education
MBA - Business Administration
UNC Pembrooke
12.2025
B.S. - Business Administration
Methodist University
12.2021
Skills
- Project management
- Communication
- Leadership
- Adaptability
- Reliability
- Problem solving
- Teaching
- Training
- Data management
- Microsoft Office
- Excel
- Word
- Power Point
- Customer service
- Event planning
- Recruiting
- Sales
- Fund-raising
- Conflict resolution abilities
- Recruitment
Areasofcompetency
Microsoft Office, Excel, Word, Power Point, project management, customer service, event planning, recruiting, sales and fund-raising.
Certification
- USPTA Certified Professional, PTR Level 1 Professional, PPR Certified Professional
- Coach Youth Tennis Training, Net Generation/Safe Play
- CPR/First Aid Certified
- Racquet stringing
Timeline
Assistant Tennis Coach
University of Mary Washington Women’s Tennis Team
08.2023 - Current
Junior Tennis Coordinator
United States Tennis Association – North Carolina (USTA-NC)
08.2022 - 03.2023
Tennis Professional
Chevy Chase Country Club
01.2022 - 05.2022
Streamer
Twitch
11.2021 - Current
Professional Tennis Management Internship
Chevy Chase Country Club
06.2021 - 08.2021
Lifeguard
Pinehurst Resort and Country Club
- 01.2019
MBA - Business Administration
UNC Pembrooke
B.S. - Business Administration
Methodist University
- USPTA Certified Professional, PTR Level 1 Professional, PPR Certified Professional
- Coach Youth Tennis Training, Net Generation/Safe Play
- CPR/First Aid Certified
- Racquet stringing
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