Sierra Royalty
Raleigh,NC
Summary
Experienced in enhancing customer satisfaction and streamlining operations at McConnell Golf. Strong communication skills and proficiency in chemical handling. Successfully improved player performance as an Assistant Tennis Coach and ensured safe and clean environments as a Pool Cleaner and Babysitter. Excelled in providing member assistance and delivering administrative support, consistently achieving results through dedication and skill.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Tennis Coach
Private Practice
2024.04 - Current
- Explained and demonstrated basic tennis techniques to team members.
- Coached established tennis players in advanced game techniques and competition strategies.
- Expanded professional knowledge and expertise through annual coaches' clinic participation.
- Collaborated with other coaching staff to develop comprehensive practice plans focused on skill development and conditioning.
- Increased player satisfaction with personalized feedback on their performance, highlighting areas of improvement and development.
- Improved player performance by implementing tailored training programs and providing individualized coaching.
Pool Cleaner
Private Practice
2023.08 - Current
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
- Completed backwash procedures using various types of filters.
- Skimmed pool surfaces before emptying skimmer baskets.
- Maintained safe pool water quality levels using different chemicals.
- Adjusted water levels following evaporation, winds and thunderstorms.
Golf Cart Attendant
McConnell Golf
2023.02 - Current
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Facilitated strong communication between departments, relaying important information as needed.
- Maximized revenue by effectively managing cart inventory and usage during peak hours.
- Built and established positive relationships with patrons, team members and supervisors.
Babysitter
Private Household
2020.04 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
Currently Attending -
Wakefield High School
06.2025
Skills
- Teamwork and Collaboration
- Time Management
- Conflict Management
- Relationship Building
- Problem-Solving
Certification
- Microsoft Excel Expert
- American Red Cross Babysitting
Timeline
Assistant Tennis Coach
Private Practice
2024.04 - Current
Pool Cleaner
Private Practice
2023.08 - Current
Golf Cart Attendant
McConnell Golf
2023.02 - Current
Babysitter
Private Household
2020.04 - Current
Currently Attending -
Wakefield High School
- Microsoft Excel Expert
- American Red Cross Babysitting
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