Natalie DeSantis
Registered nurse
Fort Myers,FL
Summary
Experienced professional focused on meeting or exceeding objectives seeking Quality Assurance Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
27
27
years of professional experience
Work History
Quality Assurance Specialist
Covenant Home Health Care
Pensacola , FL
2021.10 - 2022.07
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Administrator
Covenant Home Care
Fort Myers , FL
2020.06 - 2021.10
- Confirmed accurate completion of forms and reports for admission, transfer or discharge.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
- Increased revenue by developing key programs focused on promoting business.
Director of Nursing
PINNACLE HOME HEALTH CARE
Fort Myers , FL
2018.03 - 2020.06
- Quarterly Quality Assurance, performance improvement, OASIS review, monthly KPI reports, monthly/quarterly budgets, chart/note audits; staff onboarding/education; Human Resources
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Director of Nursing
Kindred Healthcare
Fort Myers , FL
2016.10 - 2018.03
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Director of Nursing
Infinity Home Care/ Amedisys
Naples , FL
2014.07 - 2016.10
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Education
Associate of Science - Nursing
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN 1997.05 - Current
Skills
- Adaptability and Flexibility
- Maintaining Quality Assurance Standards
- Quality Issue Identification
- Non-Compliance Assessment
- Internal Audits
- Regulatory Compliance
- Team Collaboration
- Correction Action Planning
- Problem-Solving Skills
- Productivity Benchmarks
- Audit Reports
- Personnel Management
- System Inspections
- Team Leadership
- Analytical Thinking
- Communication Proficiency
- Technical Reporting
- File Management
- Standards Interpretation
- Verbal and Written Communication
- Quality Improvement
- Support Audits
- Monitor Quality Control
- Word Processing
- Vendor and Contractor Oversight
Timeline
Quality Assurance Specialist
Covenant Home Health Care
2021.10 - 2022.07
Administrator
Covenant Home Care
2020.06 - 2021.10
Director of Nursing
PINNACLE HOME HEALTH CARE
2018.03 - 2020.06
Director of Nursing
Kindred Healthcare
2016.10 - 2018.03
Director of Nursing
Infinity Home Care/ Amedisys
2014.07 - 2016.10
Associate of Science - Nursing
Indiana University - Purdue University Fort Wayne
1997.05 - Current
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