Natalie Crosson
New York
Summary
Seasoned program manager bringing many years of business operations experience. Adept at leading projects from development to delivery, finding comfort in chaos, and thriving in fast-paced environments
Overview
10
10
years of professional experience
Work History
Senior Manager, Community Engagement
Pomelo Care
New York
02.2025 - Current
- Lead engagement with external stakeholders and in-person care teams
- Support collaboration with health plan care management, including referrals and clinical rounds
- Serve as primary contact for customers, partnering with Customer Success team
- Use data to provide actionable insights via reporting and business reviews
- Identify patient trends across customers and business lines
- Manage seamless and timely implementation across customers, resolving risks
Go To Market Manager
Sophia Learning
New York
05.2024 - 01.2025
- Manage end to end planning of events/conferences within the education sector, including exhibit booths, travel, registration, and development of presentation decks
- Conduct post-mortems for events to analyze sales leads, attendee engagement, and opportunities for improvement
- Manage monthly budgets and invoices
- Create B2B and B2U marketing materials
- Develop engaging social media posts to enhance brand visibility
- Run student focus group to gain insights from active product users and capture testimonials from currently enrolled students
Senior Program Manager
Nomad Health
New York
09.2019 - 05.2024
- Own program delivery of a new business line proving 10x revenue growth YoY
- Support new developments through every stage of launch, from strategic planning to implementation, and provide coaching/support for various workstreams
- Plan, prioritize, execute, and continuously manage sub-program launches and additional projects
- Actively identify and resolve roadblocks with a hands-on approach
- Collaborate with cross-functional teams at all levels of leadership to identify and drive continuous improvement, anticipate future needs and prioritize delivery, and craft solutions and detailed specifications that satisfy scalability, performance goals, and business objectives
- Understand product functionality and operations workflows to create seamless internal and external user experience
- Integrate feedback from clients and users into operations workflows and product design
- Partner closely with Product, Engineering, Marketing, Client Services, Finance, and the Executive Leadership Team.
Camp Supervisor
Old Bridge Parks and Recreation
Old Bridge
06.2016 - 08.2018
- Participate in and help organize community-wide events, such as homecomings, parades, and festivals
- Manage a team of 4 counselors and care for/oversee 150 campers ages 6-13
- Build trust and maintain positive relationships with parents and event staff
- Organize daily events for campers in both arts and athletics
- Manage travel logistics for offsite days with campers
Education
Bachelor of Science - Health Policy and Administration
Penn State University
University ParkSkills
- New Vertical Management
- Stakeholder Engagement
- Program Delivery
- Community Event Coordination
- Customer Relationship Management
- Cross-functional Collaboration
- Youth Program Management
Timeline
Senior Manager, Community Engagement
Pomelo Care
02.2025 - Current
Go To Market Manager
Sophia Learning
05.2024 - 01.2025
Senior Program Manager
Nomad Health
09.2019 - 05.2024
Camp Supervisor
Old Bridge Parks and Recreation
06.2016 - 08.2018
Bachelor of Science - Health Policy and Administration
Penn State University