Natalie Cruz
North Liberty,IN
Summary
Dynamic and compassionate medical professional with a proven track record at Memorial Hospital, excelling in customer relations and patient satisfaction. Skilled in data entry and adept at resolving complaints, I enhance patient experiences through effective communication and a goal-oriented mindset, ensuring high-quality care and support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Medical History Rep
Memorial Hospital
10.2024 - Current
- Increased patients satisfaction by addressing and resolving complaints in a timely manner.
- Handled patients complaints quickly and professionally to restore patients confidence and trust.
- Enhanced Memorial Hospitals reputation by providing exceptional patient care and support.
- Developed and maintained positive patient relations and coordinated with team members to properly handle requests and questions to their care .
- Greeted patients warmly to set tone of patients experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Qualified Medical Assitant
Holy Cross Village
06.2021 - 01.2025
- Sanitized, restocked, and organized stock rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with residents through effective communication skills that foster trust in the facility’s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless resident care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted residents satisfaction by providing compassionate care and promptly addressing needs when necessary
- Coordinated residents referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Supported residents well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved resident satisfaction, efficiently managing appointment schedules.
- Administered medications and injections as prescribed, adhering strictly to protocols for residents safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Companion Caregiver
Holy Cross Sisters
10.2019 - 05.2021
- Prepared nutritious meals for the Sisters supporting their overall health and dietary needs.
- Assisted Sisters with daily living activities, improving their quality of life.
- Assisted sisters with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Developed trusting relationships with sisters through active listening skills and empathetic communication techniques.
- Enhanced sisters well-being by providing companionship and engaging in meaningful conversations.
- Implemented personalized care plans to address individual sisters needs and preferences.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Facilitated medication management for sisters ensuring proper dosage and timely administration.
- Encouraged physical activity according to each sisters abilities, fostering improved motor function and overall health benefits.
- Maintained accurate documentation of sisters progress, including daily logs of activities and observed behaviors.
- Collaborated with healthcare professionals to ensure optimal care for sisters maintaining effective communication channels.
- Assisted sisters with personal grooming tasks, preserving dignity and selfesteem.
- Demonstrated flexibility in adapting to changing sisters needs, providing consistent, high-quality care amidst evolving circumstances.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with sisters to deliver emotional support and companionship.
Qualified Medical Assustant
Hamilton Grove
06.2013 - 06.2017
- Sanitized, restocked, and organized storage rooms and medical
- Built strong relationships with residents through effective communication skills that foster trust in the facilities commitment to quality care.
- Facilitated seamless resident care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted resident satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated residents referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for residents
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations prior to visit .
- Supported residents well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for resident safety.
- Improved resident satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated positive resident experience, greeting residents warmly.
- Obtained and documented resident medical history, vital signs and current complaints
Education
Bachelor Science - Speech/Hearing
Long Island University
Brooklyn , NY Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Paperwork processing
- Telephone reception
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical History Rep
Memorial Hospital
10.2024 - Current
Qualified Medical Assitant
Holy Cross Village
06.2021 - 01.2025
Companion Caregiver
Holy Cross Sisters
10.2019 - 05.2021
Qualified Medical Assustant
Hamilton Grove
06.2013 - 06.2017
Bachelor Science - Speech/Hearing
Long Island University
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