NATALIE CRUZ
Hawthorne,CA
Summary
I am focused on supporting team members through coaching and training. And making sure operational excellence, customer satisfaction, and keeping to safety standards. Proven ability to resolve guest service issues and maintain high standards of service delivery in a dynamic environment.
Overview
3
3
years of professional experience
Work History
FACILITY COORDINATOR
ABM Parking Services
05.2024 - Current
- Communicate operational issues with MOD
- Hold employees accountable to stated expectations and procedures
- Monitor supply and equipment usage
CUSTOMER SERVICE REPERSENTATIVE
ABM Parking Services
02.2024 - 05.2024
- Efficiently provide turn-around and overnight services
- Resolve routine Guest Service issues
CABIN AGENT
Unifi Aviation/ DELTA
04.2022 - 12.2023
- Strong attention to detail and ability to maintain cleanliness and organization in a fast-paced environment
- Project Management Tools
- Strong Communication
- Ability to work in a team setting and independently
- Clean and ensuring a comfortable, safe environment for guests
Education
SECONDARY SCHOOL -
5 Keys
01.2023
AA -
West LA College
03.2025
Skills
- Strong attention to detail
- Problem-Solving
- Project Management Tools
- Strong Communication
- Ability to work in a team setting and independently
Timeline
FACILITY COORDINATOR
ABM Parking Services
05.2024 - Current
CUSTOMER SERVICE REPERSENTATIVE
ABM Parking Services
02.2024 - 05.2024
CABIN AGENT
Unifi Aviation/ DELTA
04.2022 - 12.2023
SECONDARY SCHOOL -
5 Keys
AA -
West LA College
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