Natalie Cruz
Reedley
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer satisfaction and service efficiency. Skilled in time management and problem-solving, I fostered a welcoming atmosphere that increased repeat business. My attention to detail and strong negotiation skills drive successful outcomes in fast-paced environments.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
2026
2026
years of professional experience
Work History
Barista
Starbucks
Selma
08.2025 - 12.2025
- Achieved high customer satisfaction ratings through exceptional service and product knowledge. Increased repeat business by fostering a welcoming atmosphere and building rapport with patrons. Streamlined beverage preparation processes to improve service speed and efficiency.
- Managed beverage preparation and service processes, ensuring consistency with standardized recipes and responsiveness to customer tastes.
- Executed operation of espresso machines and brewing equipment, maintaining strict quality control throughout the brewing process.
- Processed cash register transactions with attention to detail, guaranteeing accurate payment handling and efficient service.
- Addressed customer inquiries and provided tailored support to enhance overall service experience.
Telemarketer
Spartan Remodeling
National City, CA
2024 - 2025
- Conducted outbound calls to potential clients, promoting remodeling services and generating interest.
- Utilized CRM software to track interactions and maintain updated client records.
- Handled customer inquiries, providing information on services and scheduling appointments.
- Developed persuasive scripts to effectively communicate service benefits and address client objections.
Solar Sales Representative
Domi Energy
Fresno, CA
09.2017 - 2024
- Acquired extensive expertise in solar energy technologies to enhance product offerings.
- Facilitated customer engagement by showcasing solar systems through effective presentations and demonstrations.
- Conducted assessments of client energy needs to provide tailored solar recommendations.
- Coordinated efforts with installation teams to enhance project delivery and maintain customer satisfaction.
- Exhibited strong personal responsibility to drive project success and team collaboration.
- Adapted swiftly to fast-paced environments to ensure seamless operations.
Education
Associate of Science - Business Administration: Biology
Reedley College
Reedley, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Negotiations
Additional Information
Volunteer Construction Worker
Local Design & Construction (LDC) | 2019 – Present
- Assist with residential and community construction projects
- Experience in roofing, tile work, and general construction tasks
- Follow safety procedures and use construction tools effectively
- Collaborate with team members to complete projects efficiently
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
08.2025 - 12.2025
Solar Sales Representative
Domi Energy
09.2017 - 2024
Telemarketer
Spartan Remodeling
2024 - 2025
Associate of Science - Business Administration: Biology
Reedley College