Natalie Crystal
Salt Lake City,UT
Summary
Accomplished auto finance and lending professional with over 20 years of diverse experience in underwriting support, document review, loan funding, and administrative operations. Demonstrates ability to enhance workflows, resolve complex loan issues, and lead high-performing teams while ensuring compliance with company policies and risk guidelines. Recognized for fostering strong client relationships through effective communication and tailored solutions, driving client satisfaction and loyalty. Strategic thinker with a results-driven approach, adept at adapting to changing needs and collaborating with teams to achieve business objectives.
Overview
25
25
years of professional experience
Work History
AVP, Funding Resolution
Prestige Financial Services Inc.
Salt Lake City, UT
09.2007 - 11.2025
- Led the Funding Resolution department, supporting the VP of Loan Production.
- Developed and managed dealer relationships driving loan production growth and expanding applications by articulating program benefits and maintaining strong dealer partnerships.
- Executed risk management activities including monitoring dealer pipelines and mitigating risks associated with dealer performance.
- Provided market feedback to leadership, contributed closely to strategic decision making and business development.
- Trained and developed team members and rotating funders, improving consistency, accuracy, and compliance.
- Reviewed loan applications, buyer's orders, credit profiles, and supporting documentation for accuracy and underwriting compliance.
- Evaluated income, employment, residence, and insurance documentation and assigned stipulations to reduce risk.
- Resolved complex, high-risk funding issues through verification, interviews, and document review.
- Managed title work, payment plans, and high-level administrative funding processes.
- Enhanced efficiency through workflow reviews, reporting, and procedural improvements.
Executive Assistant to the Managing Director
JPMorgan Chase Bank – Specialty Home Loans
Salt Lake City, UT
03.2001 - 08.2007
- Reviewed mortgage loan files, disclosures, and required documentation prior to underwriting.
- Verified income, asset, and credit documentation to reduce underwriting or closing delays.
- Managed full loan submission and closing preparation, ensuring document readiness.
- Coordinated closing schedules and served as primary broker contact for loan inquiries.
- Supported mortgage broker onboarding and approval setup processes.
- Provided administrative support for meetings, calendars, and loan production leadership.
- Coordinated complex scheduling for executive meetings and client appointments.
- Managed confidential documents and ensured compliance with regulatory standards.
- Prepared comprehensive presentations and reports for senior management decision-making.
Skills
- Loan Funding & Resolution
- Underwriting
- Document Review
- Risk Mitigation
- Workflow Improvement
- Leadership & Training
- Customer Service
- Conflict Resolution
- Documentation & Compliance
- Reporting & Analysis
- Relationship Management
- Relationship building and management
- Up-selling and cross-selling techniques
- Sales
Timeline
AVP, Funding Resolution
Prestige Financial Services Inc.
09.2007 - 11.2025
Executive Assistant to the Managing Director
JPMorgan Chase Bank – Specialty Home Loans
03.2001 - 08.2007