Natalie Davalos
Villa Park,IL
Summary
Dynamic Retail Sales Associate skilled in customer service and conflict resolution. Successfully contributed to exceeding sales targets while fostering teamwork and loyalty through exceptional service and product knowledge.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Old Navy
Oak Brook, IL
01.2025 - 11.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image and product visibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on promotions and loyalty programs to boost engagement and retention.
- Restocked merchandise and organized inventory, ensuring optimal product availability for shoppers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retail Sales Associate
TJ Max
Oak Brook, IL
03.2022 - 08.2023
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Participated in training sessions to develop product knowledge and sales skills effectively.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Educated customers on promotions and loyalty programs to boost engagement and retention.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Willowbrook High School
Villa Park, IL05-2025
National Tech Honors Society - Cosmotology
Technology Center Of Dupage
Addison, IL05-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Store opening and closing
- Flexible schedule
- Money handling
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- FLUENT IN Spanish
- Conflict resolution
- Customer needs assessment
- Transaction processing
- Sales expertise
- Independent judgement
- Upselling strategies
- Product merchandising
- Suggestive selling
- Loss prevention
- Cross-selling techniques
- Complaint management
- Product promotions
- Dispute mediation
- Friendly and outgoing
- Cash drawer balancing
- Inventory audits
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Old Navy
01.2025 - 11.2025
Retail Sales Associate
TJ Max
03.2022 - 08.2023
High School Diploma -
Willowbrook High School
National Tech Honors Society - Cosmotology
Technology Center Of Dupage