NATALIE DAVIS
Bensalem,PA
Summary
Generalist, Recruiter, and Sales Professional. Well versed in employment management, payroll, benefits, employee coaching and team building. Proven successful track record working with company leaders. Possess a strong foundation in full cycle staffing , and keen ability to quickly identify causes of employee churn , develop viable solutions to present leadership for consideration and implementation. Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Coordinator/Supervisor
IMMACULATE HOME HEALTHCARE AGENCY
2015.10 - 2022.01
- Facilitating human resources processes
- Billing/ Payroll
- Administering employee health and welfare plans
- Acting as a liaison between employees and insurance providers
- Resolving benefits-related problems
- Ensuring the effective utilization of plans related to HR programs and services
- Administering health and welfare plans, including enrollments, changes, and terminations COMCAST, Facilitating human resources processes
- Payroll
- Assists in evaluation of reports in relation to the departments established goals
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Reviewed human resources paperwork for accuracy and completeness.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Evaluated timecards for accuracy on regular and overtime hours.
- Addressed and resolved general payroll-related inquires.
- Maintained human resources information system and kept employee files up to date and accurate.
Care Staffing Coordinator (Temporary)
A TEAM HOME
2021.03 - 2021.05
- Identify company employee requirements and create a staffing strategy
- Assist in hiring, training and onboarding new employees
- Prepare work schedules and enforce compliance with company and industry labor requirements
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (Excel) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Collaborated with HR to determine department's short and long-term hiring needs.
Service Delivery Partner, HR Operations
COMCAST (Insight Global Temp Assignment)
2020.11 - 2021.03
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Workday.
- Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
Biopharmaceutical Customer Service Representative
ROBERT HALF TEM ASSIGNMENT
2022.02 - 2022.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed outgoing customer calls with constant flow of product promotion.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging field intakes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cased calls through Salesforce, creating feedback from calls, data on the clients outcome, product details and location of client.
Education
Diploma -
Bensalem High School
Associates (Did Not Graduate) - Human Resource Management
Community College of Philadelphia
Skills
- HR Support
- Wages and Salary
- Workforce Improvements
- Employee Timesheet Processing
- Equal Opportunities Facilitation
- Technique Optimization
- Audit Facilitation
- Time Management
- Customer Relations
- Staff Compensation
- Providing Feedback
- Human Resources Policies and Procedures Expertise
- Microsoft Office Suite Expertise
- Human Resources Audits
- New Employee Orientation
- Payroll and Benefits Administration
- Office Cleaning
- Eligibility Determinations
- Termination Processing
- Kronos Timekeeping
- Excel
- Answering Phones
- Customer Service
- Communication Skills
- Problem Resolution
- Powerpoint
- Time Management
- Administrative Assistant
- Recruiting
- Interviewing
- Human Resources Management
- Payroll
- Workday
- Microsoft
Certification
Problem Resolution (4 years)
Powerpoint (4 years)
Administrative Experience (4 years)
Time Management (4 years)
Administrative Assistant (4 years)
Recruiting
Human Resources
Interviewing
Human Resources Management
Workday
Payroll
Payroll
Workday
Microsoft
Timeline
Biopharmaceutical Customer Service Representative
ROBERT HALF TEM ASSIGNMENT
2022.02 - 2022.08
Care Staffing Coordinator (Temporary)
A TEAM HOME
2021.03 - 2021.05
Service Delivery Partner, HR Operations
COMCAST (Insight Global Temp Assignment)
2020.11 - 2021.03
HR Coordinator/Supervisor
IMMACULATE HOME HEALTHCARE AGENCY
2015.10 - 2022.01
Diploma -
Bensalem High School
Associates (Did Not Graduate) - Human Resource Management
Community College of Philadelphia
Problem Resolution (4 years)
Powerpoint (4 years)
Administrative Experience (4 years)
Time Management (4 years)
Administrative Assistant (4 years)
Recruiting
Human Resources
Interviewing
Human Resources Management
Workday
Payroll
Payroll
Workday
Microsoft
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