Mary McClain
Bristol,PA
Summary
Proven Direct Support Professional and Quality Assurance Analyst with a track record of enhancing client well-being and improving software quality at Immaculate Home Health Care Agency and North Tech LLC, respectively. Expert in compassionate caregiving and meticulous code review, achieving significant reductions in defect rates. Skilled in fostering trust-based relationships and ensuring product compliance, demonstrating a commitment to excellence and continuous improvement.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Immaculate Home Health Care Agency
03.2024 - 08.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Transported clients to medical and dental appointments to provide support.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Quality Assurance Analyst
North Tech Llc
06.1993 - 05.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
Education
High School Diploma - General Studies
St. Samuel High School
Monrovia Liberia09.1987
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Behavioral Management
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct Patient Care
- Transportation
- Patient Care
- Client Transportation
- ADL support
- Goal Setting
- Social Skills Development
- Safety Monitoring
- State regulations knowledge
- Care plan assessment
- Transportation Assistance
- Fast Learner
- Critical Thinking
- Attentive to People
- Cooking meals
- Clear Communication
- Relationship Building
- Housekeeping
- Supportive Personality
- Direct Care Aide
- Caring Companionship
Certification
Direct Care Staff Training and Competency Test
Timeline
Direct Support Professional
Immaculate Home Health Care Agency
03.2024 - 08.2024
Quality Assurance Analyst
North Tech Llc
06.1993 - 05.2021
High School Diploma - General Studies
St. Samuel High School
Direct Care Staff Training and Competency Test
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