Natalie Day
Fargo,ND
Summary
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in support, disability care, and monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
3
3
years of professional experience
Work History
DSP
EasterSeals Goodwill
Fargo, ND
08.2024 - Current
- Maintain records of care for each shift in detail about supported personnel and how they were assisted.
- Assist with every day needs (food, hydration, elimination, e.t.c).
- Assist clients with maintaining good personal hygiene.
- Complete day-to-day duties accurately and efficiently.
- Identify needs of customers promptly and efficiently.
- Assist with travel to and from destinations.
- Administer medications or supplements as instructed by supported personnel's primary caretaker or care team.
- Assist supported personnel in achieving their goals.
- Plan and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Record client status progress and challenges in logbooks and reports.
- Obtain sources of entertainment for clients to provide full and enjoyable daily activities.
Restaurant Hostess
Paradiso
Fargo, ND
06.2022 - 07.2022
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Took reservations from patrons by phone or online.
- Provided menus and answered questions about menu items and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Inspected dining and serving areas for cleanliness and proper setup.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Upsold appetizers, drinks, desserts. when appropriate.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Helped service staff handle demand by distributing food and beverages.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
V. Sue Cleveland Highschool
Rio Rancho, NM05-2024
Skills
- Toileting assistance
- Service documentation
- Problem-solving aptitude
- Administer medication
- Certified in CPR/AED
- Bathing assistance
- Active listening
- Compassion and empathy
- Maintaining confidentiality
- Patient hygiene assistance
- Assistance with mealtime
- Lifting and transferring
- HIPAA compliance
- Empathy and understanding
Timeline
DSP
EasterSeals Goodwill
08.2024 - Current
Restaurant Hostess
Paradiso
06.2022 - 07.2022
High School Diploma -
V. Sue Cleveland Highschool