Natalie DeGerolami
San Antonio,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable to depend upon. Motive is to work in fast-paced environments. Loves to use creative skills: such as critical thinking and professional writing.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
The Tennis Park at Whispering Oaks
San Antonio, TX
10.2023 - Current
- Ensured front desk area was clean and presentable at all times.
- Responding promptly to emergencies such as medical emergencies
- Maintained good, healthy environment by cleaning bathrooms, blowing leaves off pathways, and restocking snacks to appropriate amounts each shift.
- Manager/coworkers have called hardworking.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Sandwich Artist
Subway
San Antonio, TX
06.2023 - 08.2024
- Greeted customers and provided product knowledge.
- Stocked shelves with products and supplies.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Replenished condiments and other supplies at front counter areas.
- Used product machinery accordingly to produce more food
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
Cashier
St. Matthew Catholic Elementary School
San Antonio, Texas
02.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Helped guide customers effectively and efficiently
- Communicated with other coworkers which involved financial stability and trade of turns
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exchanged money at gateway of sports facility such as basketball courts and baseball/softball courts
- Restocked food and drinks
- Cleaned inside of concession stand at end of shift
Education
Some College (No Degree) - Undecided
The University of Texas At San Antonio
San Antonio, TXSkills
- Inventory Oversight
- Operations Oversight
- Documentation And Reporting
- Time Management
- Daily Reporting
- Attention to Detail
- Customer Service
- Listening skills
- Creativity and Innovation
- Task Prioritization
- Interpersonal Communication
- Problem-Solving
Languages
Spanish
Professional
Portuguese
Elementary
French
Elementary
Affiliations
- Reading/Editing
- Photography
- Tennis
Experiences Note
I am currently not working for a job all throughout the summer.
- My front desk manager job is closing down for the summer due to the number of people attending summer camp. There is not enough people. It is too hot outside.
- The coworker at St. Matthew's experience is only a side job. I am looking to work someplace more professionally. It is going to help me for my future career.
References
References available upon request.
Timeline
Front Desk Manager
The Tennis Park at Whispering Oaks
10.2023 - Current
Sandwich Artist
Subway
06.2023 - 08.2024
Cashier
St. Matthew Catholic Elementary School
02.2020 - Current
Some College (No Degree) - Undecided
The University of Texas At San Antonio
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