Natalie Del Toro
AZUSA,CA
Summary
Vice President/Branch Manager leading 5+ employees in branch operations, sales, marketing, and 50% business development for banking services, driving 20%+ growth and improving customer retention by 40%. Drives staff development, customer experience, and operational efficiency while building a client-centric branch culture. Aligns daily execution with market expansion and service growth through data-informed decision-making.
Overview
21
21
years of professional experience
Work History
VICE PRESIDENT/BRANCH MANAGER
Mechanics Bank
Fontana, CA
01.2016 - Current
- Expand $1MM in deposit balances through relationship management and targeted branch sales efforts.
- Drive 40 daily customer interactions while maintaining a consistent, high-quality banking experience.
- Lead branch operations, cash handling, and regulatory compliance to support smooth daily banking activity.
- Develop staff through coaching, training, and performance management to strengthen service quality and team consistency.
- Direct sales management and territory growth planning to support market expansion and branch revenue goals.
- Strengthen customer experience by aligning branch operations with clear service standards and responsive problem resolution.
- Coordinate marketing initiatives and resource allocation to improve acquisition, retention, and overall branch performance.
PERSONAL BANKER
Bank of America
Fontana, CA
01.2015 - 01.2016
- Supported 20 customer interactions per day while balancing service quality and branch operations.
- Opened checking and savings accounts for customers and explained deposit options in clear, client-ready terms.
- Originated mortgage and auto loans while supporting clients through product selection and application discussions.
- Advised customers on certificates of deposit, money markets, and other commercial banking products to match savings goals.
ASSISTANT BRANCH MANAGER
Wells Fargo Bank
Monterey Park, CA
01.2006 - 01.2013
- Monitored 100% of branch cash handling controls while supporting daily operations and issue resolution.
- Managed 25 teller and banker schedules weekly to keep branch coverage aligned with daily customer demand.
- Hired, trained, and supervised tellers and bankers to strengthen service consistency and team performance.
- Enforced bank regulations and maintained security procedures to support compliance and reduce branch risk.
- Reviewed branch reports and audited financial activity to track performance and identify discrepancies.
- Managed branch cash levels and supported deposit product transactions to keep teller operations running smoothly.
- Coordinated customer service delivery through clear communication and active listening at the branch level.
Skills
- Branch management
- Sales management
- Customer service
- Staff training
- Regulatory compliance
- Banking operations
- Branch operations
- Relationship management
- Deposit products
- Cash handling
- P&L management
- Performance management
- Territory growth planning
Personal Information
Title: Banking Professional
ADDITIONAL INFORMATION
- LEADERSHIP PHILOSOPHY
- Strive to be direct and collaborate with team members by delegating tasks, leading by example, and making sure they know I care by embedding the companies core values.
Timeline
VICE PRESIDENT/BRANCH MANAGER
Mechanics Bank
01.2016 - Current
PERSONAL BANKER
Bank of America
01.2015 - 01.2016
ASSISTANT BRANCH MANAGER
Wells Fargo Bank
01.2006 - 01.2013