Natalie Diaz
Orlando
Summary
Dynamic and adaptable professional with a proven track record at Shake Shack, excelling in fast-paced environments through exceptional teamwork, customer service, and time management skills. Demonstrating a friendly positive attitude and a commitment to excellence. Dedicated and detail-oriented individual with extensive experience in customer-facing roles, known for maintaining composure and efficiency under pressure. Adept at multitasking and delivering excellent service while fostering positive relationships with customers and colleagues alike.
Overview
2
2
years of professional experience
Work History
Cashier
Hocaa bubble tea
Orlando
02.2025 - 05.2025
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
Food Server
Tullys
Orlando
02.2025 - 05.2025
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
Food Service Worker
Shake Shack
Orlando
03.2024 - 01.2025
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Monitored inventory levels of food items used during meal services.
Cashier
Kyoto sushi and grill
03.2023 - 05.2024
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Adapt to new situation.
Education
Bachelor - Wildlife And Fisheries
Penn state berks
Reading05.2028
High School Diploma -
University High School
Orlando, FL05-2024
Skills
- Friendly, positive attitude
- Team work and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Organizing skills
- Self-motivated, with strong sense of personal responsibility
- Worked effectively in face paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situation
- Excellent communication skills, both verbal and written
- Worked flexible hours across night, weekend, and holiday shift
- Communication skills
- Money handling
- Patience and empathy
- Cleaning and sanitizing
Timeline
Cashier
Hocaa bubble tea
02.2025 - 05.2025
Food Server
Tullys
02.2025 - 05.2025
Food Service Worker
Shake Shack
03.2024 - 01.2025
Cashier
Kyoto sushi and grill
03.2023 - 05.2024
Bachelor - Wildlife And Fisheries
Penn state berks
High School Diploma -
University High School