Natalie DiGiacomo
Columbus,OH
Summary
Dedicated and motivated professional with over 7 years of experience in customer service and a proven ability to deliver exceptional client support. Currently a full-time college student, part-time intern, and student employee balancing academic excellence with a strong work ethic. Recognized for reliability, adaptability, and strong interpersonal skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Intern - Meals on Wheels
LifeCare Alliance
08.2026 - Current
- Assessed and evaluated client needs through phone and in-person conversations to tailor services effectively.
- Supported LifeCare Alliance community care programs by conducting client intake and documenting case notes to ensure accurate service delivery.
- Answered client questions regarding community services and provided referral options to facilitate access to necessary support.
- Cultivated a positive working relationship with team members and management by fostering open communication.
Student Manager
Marketplace on Neil
09.2024 - Current
- Led student staff during daily operations at cafes and Marketplace, ensuring smooth workflow.
- Supervised daily operations and team performance to facilitate efficient service delivery.
- Resolve customer inquiries effectively, enhancing overall service quality.
- Updated student team on schedule changes and task updates, enhancing communication and coordination.
Warehouse Employee
EVT Management
05.2024 - 08.2024
- Operated forklifts and pallet jacks to move inventory efficiently within the warehouse.
- Loaded, unloaded, and moved materials between storage and production areas to maintain workflow.
- Implemented safety protocols, reducing workplace accidents and promoting safe practices.
- Coordinated with team members to restock music venue promptly, ensuring smooth operations.
Manager/Front Desk/Cook
Cherry Grove Lanes
02.2021 - 08.2024
- Coordinated team schedules and managed resources to ensure smooth daily operations.
- Completed multiple tasks within established timeframes to meet operational goals.
- Established customer feedback mechanisms to gather insights for strategic planning and decision-making.
- Maintained accurate cash drawer and reconciled discrepancies daily.
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH05-2027
High School Diploma -
Turpin High School
Cincinnati, OH05-2023
Skills
- Client intake
- Case documentation
- Customer service
- Communication skills
- Problem-solving
- Conflict resolution
- Collaboration
- Team leadership
- Active listening
Volunteer work
Volunteered at the Mid Ohio Food Collective to give back to the community.
Seeking out more volunteer opportunities to help those in need.
Languages
Spanish
Interests
- Providing guidance and support to empower the next generation of leaders
- Watching movies and TV shows
- Helping others and giving back to the community
- Traveling and hiking
Extracurricular activities
Participated in the OSU Bowling Club for 2 years, served as Vice President for 1 year. Coordinated fundraising events and volunteer opportunities. Traveled across the country to attend tournaments.
Past member of Gay Straight Alliance and Spanish clubs.
Timeline
Intern - Meals on Wheels
LifeCare Alliance
08.2026 - Current
Student Manager
Marketplace on Neil
09.2024 - Current
Warehouse Employee
EVT Management
05.2024 - 08.2024
Manager/Front Desk/Cook
Cherry Grove Lanes
02.2021 - 08.2024
Bachelor of Science - Social Work
The Ohio State University
High School Diploma -
Turpin High School