Natalie DiSanto
Savannah,NY
Summary
Compassionate and dependable healthcare professional with hands-on experience providing personalized support to clients in home care, hospice, and community living settings. Skilled in assisting with daily living activities, promoting independence, and maintaining detailed records. Known for building trusting relationships and delivering high-quality care with professionalism and empathy.
Overview
8
8
years of professional experience
Work History
Community Living Support Professional
Central Michigan Care
Mount Pleasant, MI
11.2025 - Current
- Provided one-on-one support to a client to promote independence in daily living activities
- Assisted with personal care, including hygiene and bathing, while maintaining dignity and respect
- Supported community engagement by accompanying client to appointments, shopping, and recreational activities
- Coordinated and provided transportation to medical appointments and errands
- Built a trusting relationship through consistent, compassionate care and communication
- Maintained a safe and structured environment tailored to the client’s individual needs
- Documented daily activities and progress in accordance with care plans and organizational standards
Tasting Room Associate
Goose Watch Winery
Romulus, New York
05.2024 - Current
- Delivered engaging wine tasting experiences by educating guests on flavor profiles, pairings, and production methods
- Independently managed full tasting room operations during solo shifts, including customer service, sales, and opening/closing procedures
- Processed customer purchases through cash register operations, ensuring accuracy and efficiency
- Ensured clean, organized, and welcoming environment, adhering to health and safety standards
- Monitored and restocked inventory of wines and merchandise, supporting uninterrupted daily operations
Customer Service Representative (Call Center)
DiSanto Propane
Clyde, New York
06.2018 - Current
- Conducted outbound calls to gas stations to assess fuel levels and align delivery schedules
- Responded to customer inquiries, delivering accurate information on services and scheduling to enhance customer satisfaction
- Maintained detailed and accurate records of client accounts and fuel status
- Coordinated with dispatch and delivery teams to ensure timely service delivery and meet customer expectations
- Demonstrated strong communication and problem-solving skills in a fast-paced call center environment
- Handled high call volumes while maintaining professionalism and attention to detail
Home Health Care Aide
Private Home Care Services
Rochester, New York
05.2025 - 06.2025
- Delivered compassionate in-home care to hospice and dementia patients, enhancing their quality of life
- Delivered end-of-life care with sensitivity, ensuring comfort, dignity, and emotional support
- Supported clients with daily living activities including bathing, dressing, grooming, and mobility, promoting independence
- Monitored client conditions and promptly communicated changes to families and care teams, ensuring coordinated care
- Supported clients with memory impairments through patience, structured routines, and reassurance
- Built trusting relationships with clients and families through consistent and attentive care
- Maintained a safe, clean, and supportive home environment
Education
Bachelor of Science - Neuroscience And Psychology
Central Michigan University
Mount Pleasant, MI05-2026
Skills
- Patient care assistance
- Dementia support
- Medication administration
- Documentation & Record Keeping
- Customer Service & Communication
- Conflict resolution
- Time Management & Organization
- Independent Work & Reliability
- Cash Handling & POS Systems
Timeline
Community Living Support Professional
Central Michigan Care
11.2025 - Current
Home Health Care Aide
Private Home Care Services
05.2025 - 06.2025
Tasting Room Associate
Goose Watch Winery
05.2024 - Current
Customer Service Representative (Call Center)
DiSanto Propane
06.2018 - Current
Bachelor of Science - Neuroscience And Psychology
Central Michigan University