Natalie Erwin
Hockley
Summary
Results-driven Title Administrator with expertise in project management and team collaboration. Skilled in enhancing customer satisfaction through effective communication and issue resolution. Experienced in training team members to elevate service levels and committed to maintaining high standards in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Title Systems Administrator
DHI Title
Conroe
02.2024 - Current
- Coordinated title searches, ensuring accuracy of property information for successful transactions.
- Conducted thorough title searches for property transactions and ownership history.
- Performed title searches to ensure the correct information was on title policy
- Utilized industry software to manage title examination processes efficiently.
- Conducted research in public records including county courthouses, registries of deeds and other applicable sources for title information.
- Reviewed contracts between parties involved in real estate transactions.
- Reviewed and opened contracts for new homes to ensure accurate processing.
- Managed multiple projects simultaneously, consistently meeting strict deadlines and ensuring timely completion.
- Generated daily reports to support team workflow during absences, facilitating continuity of operations.
Customer Service Associate
DR Horton
Conroe
07.2021 - 02.2024
- Resolved escalated customer complaints and issues to increase customer satisfaction and retention.
- Oversaw customer service representatives, training and supporting them to enhance service levels.
- Enhanced team performance through motivational support, mentoring, and coaching on job skills.
- Built and maintained positive relationships with team members and supervisors.
- Developed and optimized schedules to cover expected workloads.
- Monitored and replenished office supplies, ensuring continuity of business operations.
- Followed established company policies and enforced regulations to maintain compliance.
Food and Beverage Attendant
Star Ranch Golf Course
Hutto
04.2019 - 03.2021
- Communicated pleasantly and professionally to deliver exceptional customer service to patrons.
- Maintained hygienic food and beverage handling procedures to uphold state food safety regulations and promote customer health.
- Monitored inventory items throughout shift to prevent shortages and ensure smooth service operations.
- Stocked and replenished serving lines and condiment stands with utensils, sauce packets, and beverage cups to ensure readiness for customer service.
Host/ Server/ Bartender/ Training Coordinator
Texas Road House
Pflugerville
06.2012 - 04.2019
- Trained new servers on restaurant procedures and customer service standards to enhance guest experience.
- Updated seating chart regularly to optimize seating arrangements for guests.
- Developed and delivered training programs to facilitate staff transitions during company growth and expansion.
Intern
Ramming Companies
Austin
08.2014 - 08.2015
- Maintained organized digital and hard copy filing systems to ensure easy retrieval.
- Processed correspondence and documents to enhance efficiency for clerical staff.
- Updated databases regularly to ensure data remained accessible and well-organized.
Education
Bachelor of Arts - Communication Studies, Mass Communications
Texas State University
San Marcos, TxAssociate of Arts - Communication Studies
Austin Community College
Round Rock, TxSkills
- System administration
- Data management
- Report generation
- Organization
- Recordkeeping
- Inventory control
- Deadline management
- Team leadership
- Customer service
- Inbound call answering
Timeline
Title Systems Administrator
DHI Title
02.2024 - Current
Customer Service Associate
DR Horton
07.2021 - 02.2024
Food and Beverage Attendant
Star Ranch Golf Course
04.2019 - 03.2021
Intern
Ramming Companies
08.2014 - 08.2015
Host/ Server/ Bartender/ Training Coordinator
Texas Road House
06.2012 - 04.2019
Bachelor of Arts - Communication Studies, Mass Communications
Texas State University
Associate of Arts - Communication Studies
Austin Community College