Natalie Estrada
New Boston
Summary
Motivated and versatile Amazon associate with extensive experience in pack outbound, quality, problem-solving, and various operational roles. Skilled in training, communication, and leadership, with a passion for helping others and continuously learning new skills. Proven ability to adapt quickly, solve challenges, and contribute to team success in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
12.2020 - Current
- Trained and worked across multiple areas, including pack outbound, pack singles, pack mix, sort outbound, slam, and problem-solving.
Acquired expertise in CRETS and VRETS processes to ensure operational efficiency and quality standards.
Gained hands-on experience in gift wrap, pick, and some aspects of quality control.
Collaborated with team members to identify and resolve operational challenges, improving workflows and team efficiency.
Recognized for leadership abilities and dedication to helping others develop their skills.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
High School Diploma -
Grosse Ile High
Grosse Ile Township, MI06.2013
Skills
- Technical Skills: Microsoft Excel, Microsoft Word, Microsoft PowerPoint
- Leadership & Communication: Strong interpersonal skills, effective communicator, and mentor to new associates
- Problem-Solving: Ability to identify and resolve issues in high-pressure environments
- Adaptability: Enthusiastic about learning new processes and tools
Certification
Learning ambassador
Jam Cleared Certified
AFE Pack Trained
AFE Waterspider Trained
AFE Sort Trained -Induct and Rebin
AFE and Singles Gift Wrap Trained
Outbound Slam Trained
Outbound Pick Trained
Outbound Problem Solve Trained-CPTs and Quality
Singles PPMIX and Smalls Trained
Timeline
Amazon Associate
Amazon
12.2020 - Current
High School Diploma -
Grosse Ile High
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