NATALIE FERRY
Salt Lake City,Utah
Summary
Experienced server with skills in fine dining and customer service. Looking for an employment opportunity where I can contribute my excellent memory, strong people skills and friendly disposition. Highly committed to providing precessional customer service in any role I’m employed.
Overview
14
14
years of professional experience
Work History
Server
The Melting Pot
01.2025 - Current
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal service efficiency.
- Managed opening and closing duties, including setting up dining areas and processing cash transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender
Market Street Grill
01.2015 - 01.2020
- Noted customer beverage and food orders and answered menu questions
- Relayed customer orders and modifications to kitchen staff
- Served beverages and food orders to customers in a timely manner
- Provided and processed bills for meals and services
- Completed transactions on cash registers
- 100% in point of sales system
- Prepared alcohol or non-alcohol beverages for bar and restaurant
- Checked customers identification and confirmed it legal age requirements
- Trained servers and bartenders
- Assisted in daily operations, ensuring efficient table turnover and guest satisfaction.
- Developed knowledge of menu items to provide informed recommendations to guests.
Customer Service Representative
Marriott Vacations Worldwide
02.2012 - 01.2015
- Assisted customers with inquiries, providing clear and accurate information.
- Resolved complaints promptly, ensuring customer satisfaction and retention.
- Maintained product knowledge to effectively address customer needs and preferences..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma - undefined
Southpointe Adult High School
01.2004
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Management Skills
- Sales skills
- Data entry
Timeline
Server
The Melting Pot
01.2025 - Current
Server/Bartender
Market Street Grill
01.2015 - 01.2020
Customer Service Representative
Marriott Vacations Worldwide
02.2012 - 01.2015
High School Diploma - undefined
Southpointe Adult High School