Natalie Flores
FLUSHING,New York
Summary
Detail-oriented customer service professional with quick adaptability and problem-solving skills. Proven to work well alone for long hours or alongside coworkers and engage in effective communication. Committed and willing to enhancing the experience for our clients!
Overview
3
3
years of professional experience
Work History
Volunteer
Dr. Bernard Fialkoff Dds
Oakland Gardens, NY
12.2025 - Current
- Collaborated with dental staff to streamline office workflows and improve service processes.
- Maintained clean, neat, and operational facilities.
- Organized patient records in an alphabetical order for easy access.
Customer Service Representative
Raymour & Flanigan
Middle Village, NY
01.2023 - 02.2024
- Collaborated with sales associates and their clients to ensure smooth and successful purchases.
- Managed to efficiently process transactions with a high volume of customers during big sales.
- Resolved customer inquiries and concerns through effective communication skills.
- Educated customers on furniture deliveries, benefits, and care instructions.
- Answered and made phone calls to customers regarding the company or their purchases.
- Processed refunds and exchanges efficiently, adhering to company policies and approval of store managers.
- Maintained detailed records of customer sales and interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Digital Arts
Queensborough Community College
Oakland Gardens, NY05-2025
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management
- Quick adaptability
- Computer skills
Timeline
Volunteer
Dr. Bernard Fialkoff Dds
12.2025 - Current
Customer Service Representative
Raymour & Flanigan
01.2023 - 02.2024
Associate of Science - Digital Arts
Queensborough Community College