Natalie Franklin
Tamarac,Florida
Summary
A professional, with solid interpersonal and leadership skills, an astute ability to improve morale, and a genuine passion for delivering exceptional results. A bilingual, self-motivated, and organized hard worker, with a very responsible work ethic. A thorough, energetic, and eager attitude, willing and open to learning something new.
Overview
10
10
years of professional experience
Work History
General Liability Underwriter
Federated National Insurance Company
Sunrise, Florida
10.2013 - 10.2018
- Underwriter for general liability book of business (primarily FL and TX)
- Manage the renewal and new business accounts for both general liability and workers compensation
- Hybrid underwriter between our agency partners and carriers in our brokerage division
- Drive profitability within both positions through strategic risk and key agent selections
- Consistent performer meeting retention, new business deadlines and rate targets.
- Established trust with customers over the phone by researching and implementing advanced listening skills and reducing call wait times
Workers Compensation Underwriter
Patriot National Insurance Group, Inc.
Fort Lauderdale, Florida
01.2011 - 01.2013
- Examined documents to determine the degree of risk from factors such as the applicant's financial standing, value, and condition of property
- Built and maintained close business relationships with brokers and agents
- Wrote to field representatives, medical personnel, and others to obtain further information needed to quote or decline an account and explain underwriting policies
- Gathered and analyzed financial data to assist in making final account acceptability decisions
- Identified and communicated financial risk of a company.
Renewal Workers Compensation Underwriter
Patriot National Insurance Group, Inc.
Fort Lauderdale, Florida
01.2010 - 01.2011
- Managed and reviewed current book of business to determine if the account should remain with PNIG
- Evaluated each individual's account-loss history for the past year and considered how profitable the account would be for Patriot in future years
- Worked closely with current underwriters to resolve any discrepancies involving their past decisions relating to the approval of current accounts.
Underwriting Processor
Patriot National Insurance Group, Inc.
Fort Lauderdale, Florida
01.2009 - 01.2010
- Inspected incoming submissions for acceptability and qualification
- Reviewed and processed policy changes, so insurance underwriters could stay informed
- Conducted regular inventory of files in order to locate and contain errors that needed to be fixed
- Followed up with customers to ensure accurate records and fielded general questions about written and electronic forms, procedures, and practices
- Coordinated special projects as requested by senior management
- Resolved agent inquiries, complaints, resolutions, requests, and policy processing activities.
Education
Master's in Business Administration -
Nova Southeastern University
Davie, FL01.2011
Sociology major| Psychology minor -
Florida State University
Tallahassee, FL01.2006
Skills
- Training and Development
- Client Confidentiality
- Team-Building
- Program Coordination
- Behavior Improvement
- Change Management
- Relationship-Building
- Organizational Skills
- Prioritizing Duties
- Case Management
- Staff Management
- Conflict Management
Continuing Education
- Customer Service Representative License 4-40
- Patriot National Insurance Group, Inc., Rotational Leadership Program Graduate, Fort Lauderdale, FL
- Driving Change
Training and Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
Timeline
General Liability Underwriter
Federated National Insurance Company
10.2013 - 10.2018
Workers Compensation Underwriter
Patriot National Insurance Group, Inc.
01.2011 - 01.2013
Renewal Workers Compensation Underwriter
Patriot National Insurance Group, Inc.
01.2010 - 01.2011
Underwriting Processor
Patriot National Insurance Group, Inc.
01.2009 - 01.2010
Master's in Business Administration -
Nova Southeastern University
Sociology major| Psychology minor -
Florida State University
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