Natalie Fuentes
Huron,CA
Summary
A dedicated professional with a proven track record in service-oriented roles within the local community for over 10 years, including property management. Currently pursuing a nursing career to further my passion for helping others. I bring strong organizational abilities, attention to detail, and a commitment to exceptional service, making me well-prepared to contribute to the efficient operations and customer satisfaction at the local post office while continuing to pursue my long-term goals in healthcare.
Overview
10
10
years of professional experience
Work History
Property Manager
Silver Birch Apartments
07.2020 - Current
- Independently manage property operations with minimal supervisor involvement, demonstrating strong self-reliance and decision-making skills.
- Expertly handle tenant complaints and concerns in a senior housing environment, leveraging empathy and effective communication to ensure resident satisfaction.
- Proficient in utilizing technology, such as desktops, iPads, and smart phones to streamline processes, including proficiency in Yard and Microsoft Word products.
- Created lasting relationships with tenants, enhancing overall tenant satisfaction and loyalty.
- Facilitated clear and open communication between landlords and tenants, resolving disputes promptly and amicably.
- Optimized rent collection procedures, resulting in reduced late payments and
increased revenue generation
Front Desk Receptionist
Harris Ranch Inn & Restaurant
07.2019 - 07.2020
- Warmly greeted each guest upon arrival, ensuring a pleasant check-in experience while verifying reservations and identification.
- Updated customer accounts accurately with additional charges, such as minibar use and room service bills, using LiveHost software to maintain detailed records.
- Confirmed guest information and payment methods to prevent fraud and maintain security standards.
- Expedited check-in and check-out processes, ensuring seamless experiences for guests during their stays.
- Maintained a welcoming reception area to increase guest retention and satisfaction.
Office Assistant
Green Raiteros (EV Rides)
02.2018 - 03.2019
- Organized files for easy updating and retrieval by team members.
- Coordinated, scheduled and arranged meeting and travel
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Managed multi-line telephone system
- Data entry onto computer softwares.
- Created flyers and coordinated community outreach efforts
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Expedited document processing with accurate data entry and timely filing.
Manager
Frosty Queen
07.2014 - 10.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Trained and guided team members to maintain high productivity and performance, while also overseeing day to day operations.
- Conducted monthly inventories of materials and components.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Supervised employees and took on other positions when needed.
Education
Associate Of Arts And Sciences - Math And Science
College of The Sequoias
Visalia, CA05.2023
High School Diploma -
Avenal High School
Avenal, CA06.2015
Skills
- Exceptional organizational abilities developed through property management and office assistant
- Strong customer service skills in hospitality and service-oriented environments
- Proficient in handling multi-line phone systems and managing incoming inquiries
- Detail-oriented with a commitment to accuracy in record-keeping and documentation
- Effective communication skills both verbal and written demonstrated in various customer-facing roles
- Familiarity with technology and software systems relevant to office administration and customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager
Silver Birch Apartments
07.2020 - Current
Front Desk Receptionist
Harris Ranch Inn & Restaurant
07.2019 - 07.2020
Office Assistant
Green Raiteros (EV Rides)
02.2018 - 03.2019
Manager
Frosty Queen
07.2014 - 10.2017
Associate Of Arts And Sciences - Math And Science
College of The Sequoias
High School Diploma -
Avenal High School
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