Natalie Fuentes
Huron,CA
Summary
Compassionate and detail-oriented professional dedicated to providing exceptional service. With a strong background in customer service, administrative positions and health science . I am eager to join your team as a medical receptionist. I look forward to being the first point of contact for patients, addressing each patient with care, compassion, and advocacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Silver Birch Apartments
06.2020 - Current
- Handle tenant complaints while maintaining professionalism, and effectively communicated policies
- Manage schedules and ensure protocol compliance in property management
- Managed tenant referrals, landlord verifications, and processed initial and annual certifications
- Run credit and background checks for potential tenants
- Verified tenant demographics and recorded data
- Primary point of contact for all tenants, applicants, and vendors
- Advocate for property improvements, including senior-friendly updates such as walk-in tubs
- Train new managers, support experienced managers, and assist at other properties
- Use email as the primary contact for communications with supervisors, coworkers, vendors, etc
- Utilized Yardi software.
Front Desk Representative
Harris Ranch Resort
07.2019 - 06.2020
- Cross-matched guest information and charges to room numbers, verifying accuracy according to company policy
- Provided high-quality customer service, meeting high standards of respect and formality
- Ensured a high standard of service, frequently interacting with high-profile guests
- Utilized LiveHost software.
Administrative Assistant
Green Raiteros
02.2018 - 03.2019
- Managed schedules, coordinated meetings, and created flyers for community outreach efforts
- Assisted in providing low/no cost rides to and from medical and other necessary appointments
- Worked directly under the Huron mayor, Rey Leon, connecting with local professionals and community members
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Run background checks for potential volunteer drivers.
Medical Assistant Extern
Dr. Ashok Verma’s Cardiology Clinic
08.2018 - 10.2018
- Managed incoming and outgoing referrals from providers in a timely and professional manner
- Scheduled, rescheduled, canceled, and confirmed appointments according to practice policy
- Maintained positive relations with sources by following up with referrals and scheduling them promptly
- Provided prompt clerical support, collected and recorded data accurately, and maintained the order of the front office, equipment, and supplies
- Obtained client medical history, including medication information, symptoms and allergies
- Faxed both confidential and non-confidential documents using traditional and online fax methods
- Brief experience obtaining insurance authorization and benefit verification.
Manager
Frosty Queen
06.2014 - 10.2017
- Applied strong leadership skills and problem-solving abilities to maintain team efficiency and organize workflows to meet daily demands
- Trained and guided team members to maintain high productivity and performance metrics
- Interviewed and hired strong candidates for team openings
- Conducted monthly inventories of raw materials and components on the work floor
- Ensured high standards of customer service and operational efficiency.
Education
Associate of Arts - Math and Science (Health Science Focus)
College of the Sequoias
Visalia, CA05.2023
Diagnostic Ultrasound
Central California School of Continuing Education
San Luis Obispo, CA12.2019
High School Diploma -
Reef-Sunset Avenal High School
Avenal, CA06.2015
Skills
- Customer Service and Patient Rapport:
- Technical Proficiency:
- Attention to Detail:
- Problem-Solving:
Skilled at building and maintaining positive relationships with tenants/patients
Strong computer skills, proficient in modern office practices and procedures, including email, fax, and various online programs
Strong attention detail and follows through on work tasks
Demonstrates excellent problem-solving skills, effectively handles multiple tasks simultaneously
- Abides by Rules of Confidentiality:
- Flexibility and Dependability:
- Local Community Connections:
- Bilingual:
HIPAA Compliance Training certification
Dependable and punctual, reside within walking distance of clinic location
Strong connections with local community and local leaders
Fully bilingual in Spanish and currently learning American Sign Language (ASL)
Certification
- HIPAA & OSHA Blood Borne Pathogen Compliance Training
- Diagnostic Medical Ultrasound Training
- Certificate of Competency in administering intradermal, subcutaneous, intramuscular injections, withdrawing blood, and performing skin tests
- USDA Rural Development – Certified Manager
- State of California Tax Credit Allocation Commitee – Basic Compliance Certificate
Professional References
- Rey Leon – Huron Mayor - (559) 269-9563
- Michelle Loya – Manager of Conquistador Apartments - (559) 945-9485
- Liza Escalante – Manager of Mountain View Apartments - (559) 924-8304
Timeline
Property Manager
Silver Birch Apartments
06.2020 - Current
Front Desk Representative
Harris Ranch Resort
07.2019 - 06.2020
Medical Assistant Extern
Dr. Ashok Verma’s Cardiology Clinic
08.2018 - 10.2018
Administrative Assistant
Green Raiteros
02.2018 - 03.2019
Manager
Frosty Queen
06.2014 - 10.2017
Associate of Arts - Math and Science (Health Science Focus)
College of the Sequoias
Diagnostic Ultrasound
Central California School of Continuing Education
High School Diploma -
Reef-Sunset Avenal High School
- HIPAA & OSHA Blood Borne Pathogen Compliance Training
- Diagnostic Medical Ultrasound Training
- Certificate of Competency in administering intradermal, subcutaneous, intramuscular injections, withdrawing blood, and performing skin tests
- USDA Rural Development – Certified Manager
- State of California Tax Credit Allocation Commitee – Basic Compliance Certificate
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