Natalie Gale
Staunton,VA
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Case Investigator, Contact Tracer
Virginia Department Of Health
Staunton, VA
06.2020 - Current
- Investigated and interviewed over 1,000 coronavirus cases via phone call, text, and email to identify confirmed and suspected cases. Performed record keeping by logging case and client information within secure public health software such as VEDSS, Sara Alert, VIIS, and VASE.
- Communicated with cases in a professional and empathic manner, assuring them of the confidentiality of the information collected and explaining how contact information will be utilized. Maintained knowledge of updated Covid-19 guidance and requirements to ensure accuracy of information provided to cases. Provided educational and informational resources to cases regarding isolation policies and quarantine measures per CDC policy and recommendation.
- Assisted in scheduling clients for Covid-19 testing and vaccine clinics throughout Central Shenandoah. Managed client enrollment for individuals to take advantage of community resources.
- Preformed quality assurance by correcting data entry and demographical errors to prevent later issues such as duplication or data degradation. Enhanced data storage protocols by reorganizing thousands of documents after initial data entry. Utilized and trained using document imaging to attach case report documents to designated files within secured public health software.
Production Associate
Hollister Incorporated
Stuarts Draft, VA
01.2016 - 03.2022
- Executed the duties and responsibilities of the training coordinator, responsible for orientation and training of new hires and contracted employees.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions for quality assurance.
- Tasked with effectively and efficiently cleaning, operating, and maintaining equipment to meet business standards.
- Initiated problem solving abilities to ensure equipment is working properly.
- Preformed supply management duties by keeping record of inventory, ordering needed supplies for work orders, and transferring work in progress and finished goods to appropriate destinations.
Certified Medication Aide, Direct Care Aide
Royal Care Assisted Living Facilities
Staunton, VA
06.2014 - 01.2016
- Tasked with ensuring proper medication management and administration for all residents.
- Ensured proper documentation of all daily services provided to residents per the residents individualized service plans to ensure the highest quality care for residents.
- Worked in a team oriented environment on skilled, long term care, and dementia units. Took vital signs to ensure each patient was stable, prepared charts for each resident to track and address behavioral patterns.
- Maintained the patient’s rooms to free the environment of safety hazards and implemented processes to ensure quality and residents safety. Maintained organization system for utility and supply rooms to ensure the health and safety of the employees.
- Provided daily care to residents such as, bathing, eating, dressing, toileting, hair care, nail care, and transportation to activities. Achieved a consistent approach that led to high quality of life for the residents.
Skills
First Aid/CPR
Multitasking Abilities
Medical Records Management
Problem-Solving
Oral and Written Communication
Attention to Detail
Knowledge of Medical Terminology
Training and Development
Quality Assurance
Document imaging
Microsoft Software Proficiency
Medication Administration
Patient Care
Scheduling
Timeline
Case Investigator, Contact Tracer
Virginia Department Of Health
06.2020 - Current
Certificate - Covid-19 Contact Tracing
John Hopkins University
06.2020 - 07.2020
Certificate - Introduction To Supervision
Alison
01.2020 - 02.2020
Production Associate
Hollister Incorporated
01.2016 - 03.2022
Certification - Certified Medication Aide
Wellness Concepts Pharmacy
07.2015 - 08.2015
Certified Medication Aide, Direct Care Aide
Royal Care Assisted Living Facilities
06.2014 - 01.2016
Certification - Direct Care Aide
Virginia Board of Nursing
06.2014 - 07.2014
Certification - Emergency Medical Technician
Valley Career And Technical Center
08.2013 - 05.2014
High School Diploma -
Wilson Memorial High School
08.2001 - 06.2014
Summary
Knowledgeable and dedicated healthcare professional with 10 years' experience working in various healthcare settings. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Specializes in quality, speed and process optimization. Exceptional communication and planning abilities with an organized and thorough nature. Motivated to learn, grow and excel in Public Health.
Education
Certificate - Covid-19 Contact Tracing
John Hopkins University
Online 06.2020 - 07.2020
Certificate - Introduction To Supervision
Alison
Online 01.2020 - 02.2020
Certification - Certified Medication Aide
Wellness Concepts Pharmacy
Grottoes, VA 07.2015 - 08.2015
Certification - Direct Care Aide
Virginia Board of Nursing
Lexington, VA 06.2014 - 07.2014
Certification - Emergency Medical Technician
Valley Career And Technical Center
Fishersville 08.2013 - 05.2014
High School Diploma -
Wilson Memorial High School
Fishersville, VA 08.2001 - 06.2014