Natalie Galiano
Fishersville,VA
Summary
Reliable and experienced employee in a variety of fields and backgrounds. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learning new skills to meet goals and get the job done.
Overview
5
5
years of professional experience
Work History
Barista
Dunkin' Donuts
Fishersville , VA
03.2022 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
To-Go Specialist
Chili’s Grill & Bar
Staunton, Virginia
08.2021 - 02.2022
- Regularly answering phone to take to-go orders
- Completed and delivered curbside orders
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Mary Baldwin, The Wharf
Staunton, Virginia
05.2021 - 08.2021
- Serving customers meals three times a day for Breakfast, Lunch and Dinner during weekdays and twice a day for Brunch and Dinner on Weekends
- Worked in the kitchen to help with meal preps in between serving times.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista/ Starbucks Manager
Mary Baldwin University Café
Staunton, Virginia
09.2018 - 08.2021
- Promoted to Starbucks Manager and full-time Mary Baldwin employee in July 2021.
- Efficiently opened and closed the store.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of Starbucks materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
Daycare Intern
Achievements DayCare
North Port, Florida
08.2016 - 06.2017
- Helping plan and carry out activities and lesson plans.
- Assisted lead teacher in supervising snack time and outdoor play.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
Education
BA - Criminal Justice And Sociology
Mary Baldwin University
Staunton, VA05.2022
High School Diploma -
North Port High School
North Port, FL05.2018
Skills
- Bilingual
- CPR/First Aid Certified
- Fast Learner
- Menu Memorization
- Espresso Machine Operation and Maintenance
- Managing Orders and Deliveries
- POS Systems
- Verbal and Written Communication
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Barista
Dunkin' Donuts
03.2022 - Current
To-Go Specialist
Chili’s Grill & Bar
08.2021 - 02.2022
Server
Mary Baldwin, The Wharf
05.2021 - 08.2021
Barista/ Starbucks Manager
Mary Baldwin University Café
09.2018 - 08.2021
Daycare Intern
Achievements DayCare
08.2016 - 06.2017
BA - Criminal Justice And Sociology
Mary Baldwin University
High School Diploma -
North Port High School