Natalie Galliano
West Palm Beach,FL
Summary
Entrepreneurial operations and sales leader with a proven record in driving growth across various business sectors, including retail, eCommerce, DTC, and wholesale. Skilled in optimizing supply chain and aligning business operations with company goals to drive revenue. Progressive management experience in both brick-and-mortar and remote corporate environments, cultivating robust leadership skills in luxury retail, health & wellness, and fitness markets. Successfully drove sales volume resulting in $20 million in revenue, overseeing small teams to managing groups of up to 31 individuals. Strong track record in launching 2 start-up brands and opening 6 new retail business locations. Senior-level expertise in sales, operations, logistics, team management & training, and customer service. Excels in optimizing business processes and fostering growth in dynamic, customer-centric environments.
Overview
13
13
years of professional experience
Work History
Operations Manager
Anabel Aram Jewelry, C/O Michael Aram
05.2022 - Current
- Closed out a successful 2024 calendar year +45% to plan across all sales channels.
- Achieved +10% above plan during the first 6 months post-launch and exceeded first FY plans by +30%.
- DTC +149% sales increase for BF 2024, web traffic +441% increase.
- Manage product lifecycle and sales operations across Direct-to-Consumer (DTC), B2B (Independent Wholesale Accounts, National Department Stores), and Retail Stores via Shopify Plus and Deposco warehouse management system.
- Serve as Project Manager for offsite warehouse operations and logistics, ensuring efficient supply chain management. Created SOPs for the brand, and moved the warehouse to a new location, trained a new team.
- Assist in product development operations, contributing to streamlined processes and quality improvements with manufacturers.
- Oversee reconciliation of vendor payments and collections, maintaining financial accuracy and vendor relationships.
- Implement effective inventory management strategies to optimize stock levels and minimize costs.
- Oversight of website customer experience and manage website operations/admins to enhance user journey and drive sales.
- Proficiently and daily utilization of Zendesk, Shopify Plus, SPS Commerce, and B2C Dropship
- Platforms such as Radial, to unify operations and improve performance.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
Retail Sales Channel Manager
Hippocrates Wellness
02.2022 - 05.2023
- Oversaw all aspects of e-commerce business (2 websites), mail order department, and Brick & Mortar store, generating $2.6 million in revenue, expanding footprint, improving guest experience, and streamlining sales processes.
- Managed total operation and function of ecommerce platform Shopify, and inventory management system, OrderHive: skus, listings, analytics, order fulfillment, promotions, subscriptions, reviews, wholesale portal, affiliates, merchandising.
- Increased ecommerce sales FY22 vs FY21 by +26% ($153k), and total retail sales channel +$30k.
- Surpassed Black Friday ‘21 results by +12% for ecomm, meeting new historical revenue. +9% increase for total retail sales channel.
- Increased returning customer rate +15% from FY22 vs FY21 (39.63%) by implementing customer incentive strategies.
- Heightened orders +21% in FY22 vs FY21. Expanded international demographics increasing customers in Romania, India, Canada, and the United Kingdom by implementing multi-currency check-out.
- Worked with manufacturers on Hippocrates Wellness’ in-house line of holistic supplements, LifeGive, assisting with product formulations to material orders, and other production needs. Gained regulatory certifications such as Kosher.
- Assisted in implementation of LifeGive brand launch on Amazon, August ‘22.
- Weekly sell-through analysis of product categories and collaborated with the Purchasing Manager with buying for the sales channel.
- Continuous collaboration and partnering with project managers, marketing team, accounting, and Executive Director.
- Maintained and created new relationships with holistic vendors, providing new and innovative products to match company lifestyle.
- Trained and developed the department team, with proper coaching and mentorship.
E-Commerce Manager
Hippocrates Wellness
10.2021 - 02.2022
- Achieved historical revenue for Black Friday Sales in 2021 of $127k, +74% increase in web sales vs. FY20.
Store Manager
Via Coquina
02.2021 - 10.2021
- Launched new store opening in Via Mizner, Worth Avenue.
- Partnered with local PR for cultivating trunk shows in season, generating $20k in sales, with givebacks to charitable organizations.
Store Manager
Michael Kors
06.2020 - 02.2021
Assistant General Manager
Tory Burch
10.2018 - 05.2020
- Surpassed 2019 Q1 sales target by +31%, UPT +16.5%, cross category sales 22%.
- Increased store conversion +6.3%, UPT +8.3% for FY 2019 vs. comp. +2.2% client capture rate.
- Drove a +58% comp sales increase in Q4 2019.
- Fostered a strong client centric environment, allowing the team to cultivate new relationships , resulting in a high level of engaged store clients. 93% NPS for 2019, highest in district.
- Participation in coordination and execution of 16 store lead events, that generated $125,000 in store sales, and raised $16,000 to give back to 6 local charities. (Opportunity Inc., Palm Beach Day Academy, Armory Art Center, Susan G. Komen, Palm Beach Zoo Wildlife Heros)
- RTW business was consistently top 10 out of all North America stores during season.
Studio Manager
Flywheel Sports
02.2018 - 10.2018
Store Manager
Fendi
09.2017 - 02.2018
Women's RTW Department Manager
Prada
05.2017 - 09.2017
Operations Manager, US Outlet Division
Brunello Cucinelli
07.2016 - 06.2017
- Promoted from Regional Manager Role.
- Responsible for overseeing operations in all US Outlet Boutiques in the United States, located in New York, Chicago, California, and Florida. $24+ million in total yearly sales.
- Consistently present in stores to observe, evaluate, and drive sales performance as well as proper business operations.
- Collaborated with NYC and Italian Corporate counterparts, to ensure proper execution of business strategies.
- Assisted HR with developing recruiting approaches, and selection and training of Store Managers.
- Evaluated performance of Store Managers on an ongoing basis, completed and delivered yearly performance reviews.
- Analyzed stock, promotional tactics, and sales plans, while suggesting opportunities for growth.
- Supported visual initiatives, product knowledge training, POS rollouts, and physical inventories.
- Aided in creation of procedure manual for POS system.
- Approved maintenance requests per store budgets.
Regional Manager, Southeast
Brunello Cucinelli
04.2015 - 07.2016
- Promoted from Store Manager position.
- Oversaw, supported, and drove sales in full line stores, outlet boutiques, and wholesale accounts of Saks Fifth Avenue and Neiman Marcus Shops in the Southeast Region of Miami, Ft. Lauderdale, Boca Raton, Palm Beach, Sarasota, Tampa, Orlando, and Atlanta.
- Region consisted of 19 stores and 31 employees, totaling $20 million in yearly sales.
- Partnered daily with Senior Account Executives and Director of Stores in the NYC corporate office.
- Hosted brand trunk shows, luncheon events, product knowledge seminars, and presentation morning meetings for wholesale department stores, and specialty store accounts.
- Assisted with store operations, hiring, and training for Full-line stores and Outlet Boutiques.
- Participated in Market appointments with Wholesale buyers in the NYC showroom. Aided in curating their buy from conception, for their target market, while maintaining brand vision.
- Opened Palm Beach (Worth Ave.) and Sawgrass store locations.
- Visually merchandised shops per company standards.
Store Manager
Brunello Cucinelli
04.2012 - 04.2015
- Promoted from Assistant Manager role.
- Supplemented business from first year to second year by +93% ($1.3mil), and an additional +11% ($400k) into the third year.
- Managed an offsite facility out of store, of supplementary merchandise, upwards of 2k units.
- Cultivated a strong, loyal, repeat US demographic client base, in a market heavily driven by international tourists.
- Executed the new store opening with the Corporate team, introduced the highest luxury brand into the mall center.
Assistant Store Manager
Brunello Cucinelli
02.2012 - 04.2012
Education
Bachelor of Fine Arts - Fashion Design & Marketing
International Academy of Design & Technology
Tampa, FL03.2007
Skills
- Sales & Inventory Management Strategy
- Direct-To-Consumer & B2B Sales Expertise
- Business Operation Oversight & Management
- E-Commerce Management & Wholesale Operations
- Cross-Functional Team Collaboration & Analytical Problem-Solving
- Retail Store Management & Proven Team Leadership
- Customer Experience & Customer Relationship Management
- Purchasing, Product Development & Vendor Relationship Management
- Retail Merchandising & Digital Marketing
- Onboarding & Training
- Systems (Deposco, Shopify Plus & POS, Zendesk, SPS Commerce, Drop Ship, Orderhive/Cin7)
- Microsoft Suite, Google Suite, Excel, Slack, Zoom, IG
Timeline
Operations Manager
Anabel Aram Jewelry, C/O Michael Aram
05.2022 - Current
Retail Sales Channel Manager
Hippocrates Wellness
02.2022 - 05.2023
E-Commerce Manager
Hippocrates Wellness
10.2021 - 02.2022
Store Manager
Via Coquina
02.2021 - 10.2021
Store Manager
Michael Kors
06.2020 - 02.2021
Assistant General Manager
Tory Burch
10.2018 - 05.2020
Studio Manager
Flywheel Sports
02.2018 - 10.2018
Store Manager
Fendi
09.2017 - 02.2018
Women's RTW Department Manager
Prada
05.2017 - 09.2017
Operations Manager, US Outlet Division
Brunello Cucinelli
07.2016 - 06.2017
Regional Manager, Southeast
Brunello Cucinelli
04.2015 - 07.2016
Store Manager
Brunello Cucinelli
04.2012 - 04.2015
Assistant Store Manager
Brunello Cucinelli
02.2012 - 04.2012
Bachelor of Fine Arts - Fashion Design & Marketing
International Academy of Design & Technology
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