Natalie Galvin
Somersworth,NH
Summary
Self-motivated coordinator and team lead bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Skilled in cash handling and employee coaching, demonstrating a keen ability to improve operational efficiency and staff performance. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, community, and staff.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant Lead
Kennebunk Savings Bank
05.2019 - Current
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Participated in workgroups and served on committees to improve processes, customer experience, and company culture.
Coordinator
SoBo Arts
10.2024 - Current
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Wrote e-mails, promoted events via social media to engage the community.
- Managed event logistics and operations for art show and sale hosting 20+ artists during a large community event.
- Coordinated workshops and community outreach activities.
Print & Marketing Production Lead
Staples
12.2016 - 05.2019
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
- Identified appropriate marketing channels and target customers for campaigns.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Analyzed production data and prepared reports for senior management.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Education
Certification - Certified Modern Banking Representative
CFTEA
Springvale, ME06.2022
High School Diploma -
Marshwood High School
South Berwick, ME06.2018
Skills
- Technical Support
- Employee Coaching
- Complaint resolution
- Staff education and training
- Cash Handling
- De-Escalation Techniques
Timeline
Coordinator
SoBo Arts
10.2024 - Current
Customer Service Assistant Lead
Kennebunk Savings Bank
05.2019 - Current
Print & Marketing Production Lead
Staples
12.2016 - 05.2019
Certification - Certified Modern Banking Representative
CFTEA
High School Diploma -
Marshwood High School
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