Natalie Garcia
Middletown
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
The Smile Place PLLC
04.2022 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Processed patient insurance information, verifying coverage and eligibility for treatments through Dentrix.
- Managed 3-4 hygienist's schedules by confirming appointments, quoting and collecting copays, and filling any openings.
Brand Ambassador
Aerie By American Eagle
03.2022 - Current
- Greeted and helped customers complete purchases, locate items, and join loyalty/reward programs (i.e., credit card signups).
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted with the setup and organization of store displays according to visual merchandising guidelines and ensured that products are easily accessible to customers.
Store Front Cashier/Sales Floor Associate
Dollar Tree
08.2021 - 01.2022
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Restocked and organized merchandise in front aisles.
- Enhanced store reputation through friendly, professional interactions with customers during transactions.
- Increased accuracy in transactions by regularly balancing cash drawer at the beginning and end of each shift.
Intern/Office Clerk
Outerstuff LLC
10.2017 - 03.2020
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters to appropriate staff.
- Organized and maintained files and records in alphabetical order, ensuring they remained updated and were easily accessible for management.
- Input and revised information on apparel orders on software programs - Simparel, AS400, MS Word and Excel.
- Assisted with high input of purchase orders during peak season to ensure finalization for vendors.
Education
Associate of Arts - Liberal Arts: Humanities & Social Sciences
Orange County Community College
Middletown, NY12-2026
No Degree - General Studies
Lehman College
Bronx, NYHigh School Diploma -
Monsignor Scanlan High School
The Bronx, NY06-2019
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Patient scheduling
- Administrative support
- Teamworking/Collaboration
- Proficiency in Microsoft Office
- Punctual and reliable
Timeline
Dental Receptionist
The Smile Place PLLC
04.2022 - Current
Brand Ambassador
Aerie By American Eagle
03.2022 - Current
Store Front Cashier/Sales Floor Associate
Dollar Tree
08.2021 - 01.2022
Intern/Office Clerk
Outerstuff LLC
10.2017 - 03.2020
Associate of Arts - Liberal Arts: Humanities & Social Sciences
Orange County Community College
No Degree - General Studies
Lehman College
High School Diploma -
Monsignor Scanlan High School
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