Natalie Garcia
Miami,Florida
Summary
Proficient in team leadership, strategic planning, and operational management. Demonstrates effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and consistently achieving set goals.
Overview
15
15
years of professional experience
Work History
Billing Supervisor & Lead Trainer
OpticalTel
08.2020 - Current
- Main trainer for newly hired team members for the Customer Service entry level position
- Trained up to 5-9 team members per class
- Sales Force Technical Support trainer
- Developed standardized training materials
- Supervised Service Levels and agent activity
- Coached individual team members regularly
- Accustomed to handling high call volume on a daily basis
- Team management experience
- Billing Reconciliation Management involving processing credit requests and refund requests
- Inventory management of individual customer accounts and community bulk accounts
- Assisted with pre-screening interviews
- Develop and implement training programs for new hires and ongoing training for existing staff to meet performance goals
- Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement
- Collaborate with cross-functional teams to streamline billing processes and resolve issues in a timely manner
Server & Trainer
Yard House
01.2018 - 04.2019
Server & Trainer
Carrabba's Italian Grill
08.2014 - 01.2018
Human Resources Manager
Attidza Consulting Group
01.2014 - 08.2014
- Worked alongside with the President of the company regarding the progression and projected growth of the company
- Assisted in the company's organized events
- Conducted phone interviews and filtered resumes
- Led recruitment efforts, resulting in a 20% reduction in time-to-fill and increased diversity within the organization
- Partnered with department heads to identify staffing needs and successfully recruited top talent to meet business goals
- Established and maintained effective employee relations programs to promote a positive work environment and reduce turnover
- Developed and implemented company-wide training programs and initiatives to enhance employee performance and engagement
Account Executive
Attidza Consulting Group
08.2013 - 01.2014
- Door to Door sales on commercial properties
- Catered specifically to business owners and employees
- Customer service with current clients
- Responsible for contracts, collecting initial payments, and ensuring client satisfaction
- Trained new employees in sales and company knowledge
- Professional representation of Business breach of T-Mobile
- Collaborated cross-functionally with internal teams to deliver customized solutions and ensure client satisfaction
Sales Associate & Shift Supervisor
Massage Envy
01.2013 - 08.2013
- Responsible for selling spa memberships, upgrades, and merchandise
- Handled collection of payments from members
- Daily tasks included data entry in system, filing customer information and membership maintenance
- Answering phones and scheduling appointments
- Demonstrated ability to effectively lead a team of sales associates to achieve sales goals and provide exceptional customer service
- Consistently exceeded sales targets by implementing upselling techniques and fostering strong relationships with customers
- Trained new employees on product knowledge, sales strategies, and company policies to ensure smooth onboarding process
- Resolved customer complaints and escalated issues to management when necessary to maintain customer satisfaction levels
Hostess
Buffalo Wild Wings
04.2012 - 02.2013
Sales Coordinator
Homewood Suites By Hilton
02.2011 - 10.2011
- Phone sales and cold-calling companies
- Responsible for collecting payment, setting up events catering to clients needs, and ensuring high quality atmosphere
- Toured property with prospective clients
- Maintained detailed records of sales activities, including customer interactions, order processing, and sales pipeline management
- Coordinated sales meetings and presentations, including scheduling, preparing materials, and following up with attendees
Front Desk Agent & Night Auditor
Homewood Suites By Hilton
06.2010 - 02.2011
- Responsible for communication with various departments including housekeeping, maintenance, management and the culinary staff, in order to meet guests needs and requests
- Managed front desk operations, including check-ins, check-outs, and guest inquiries
- Conducted night audits to ensure accuracy of financial transactions and reports
- Assisted guests with reservations, room assignments, and providing information about hotel amenities
- Handled cash and credit card transactions, reconciling daily accounts and preparing deposits
Education
Associates in Arts -
Miami Dade College
Miami, FloridaBachelors in Supply Chain Management -
Miami Dade College
Miami, Florida12-2026
Skills
- Fluent in Two Languages
- Proficient in Microsoft Office
- Instructional Experience
- Billing reconciliation
- Customer Support Technical Skills
- Inventory management
- Team Collaboration
- Invoice Reconciliation
- Proficient in Task Management
- Strong Oral and Written Expression
- Dispute resolution
- Process improvements
- Implementation of Productivity Monitoring Solutions
- Sales and customer service
- Leadership and motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Supervisor & Lead Trainer
OpticalTel
08.2020 - Current
Server & Trainer
Yard House
01.2018 - 04.2019
Server & Trainer
Carrabba's Italian Grill
08.2014 - 01.2018
Human Resources Manager
Attidza Consulting Group
01.2014 - 08.2014
Account Executive
Attidza Consulting Group
08.2013 - 01.2014
Sales Associate & Shift Supervisor
Massage Envy
01.2013 - 08.2013
Hostess
Buffalo Wild Wings
04.2012 - 02.2013
Sales Coordinator
Homewood Suites By Hilton
02.2011 - 10.2011
Front Desk Agent & Night Auditor
Homewood Suites By Hilton
06.2010 - 02.2011
Associates in Arts -
Miami Dade College
Bachelors in Supply Chain Management -
Miami Dade College
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