Natalie Garcia
Grand Prairie
Summary
Experienced professional with a strong background in customer service. Skilled in reviewing prescriptions, promoting corrective lenses, and generating precise work orders. Demonstrates ability to build relationships and manage high-volume tasks in dynamic office settings. Committed to delivering exceptional customer experiences and ensuring satisfaction.
Overview
5
5
years of professional experience
Work History
Optician
AmericasBest
Grand Prairie
04.2024 - Current
- Assisted customers with selecting appropriate eyewear based on lifestyle and prescription needs.
- Processed insurance claims to facilitate coverage for patients.
- Educated patients on eyewear care, lens options, and the importance of regular eye exams.
- Performed adjustments and repairs on eyewear to ensure optimal fit and comfort for customers.
- Scheduled patient appointments and coordinated follow-up visits to ensure comprehensive care.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Engaged with customers to promote sales of accessories and additional eyewear products.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Scheduled appointments, verified insurance coverage, and maintained accurate patient records.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Medical Assistant Intern
Texas Pain Physician
Irving
08.2022 - 02.2023
- Managed inventory of medical equipment, delivered braces to patients from the warehouse to the clinics, and responsible for fitting braces for patients
- Processed Medicaid/Insurance verifications to ensure patients were receiving braces as quickly as possible.
- Contributed to the office's medical records by scheduling patients and filing necessary documents
Team Lead
Dollar General
Wortham
07.2023 - 01.2023
- Executed daily opening and closing procedures with precision, including counting and reconciling change fund and depositing all cash securely
- Organized and delegated tasks to team members at the start of each workday to ensure efficient workflow
- Utilized inventory management software to efficiently check in vendors and inspect shipment products to maintain accuracy in deliveries
Team Member
Dry Clean Supercenter
Grand Prairie
04.2021 - 08.2022
- Processed customer payments quickly and accurately, while adhering to multiple payment methods and company policies
- Maintained accuracy of assigned tags to ensure customers received the correct items at pick-up while providing friendly customer service
- Assisted in ironing pieces of clothing when needed while maintaining the company's standard of quality
Education
High School Diploma -
John A. Dubiski Career High School
Grand Prairie, TX05.2021
Skills
- Bilingual: English and Spanish
- Customer service
- Insurance processing
- Conflict resolution
- Decision making
- Point-of-sale systems
- Appointment scheduling
- Attention to detail
- Sales promotion
- Relationship building
Timeline
Optician
AmericasBest
04.2024 - Current
Team Lead
Dollar General
07.2023 - 01.2023
Medical Assistant Intern
Texas Pain Physician
08.2022 - 02.2023
Team Member
Dry Clean Supercenter
04.2021 - 08.2022
High School Diploma -
John A. Dubiski Career High School