Natalie Giannakis

Managed daily office operations and coordinated administrative functions to enhance customer service.

• Led a team of 12 in processing contracts for onboarding agents and staff, ensuring smooth transitions.
• Trained new employees on company policies and procedures to maintain high-quality service delivery.
• Coordinated scheduling and logistics for staff meetings and company events, enhancing communication.

• Supervised claims team to ensure efficient processing and high-quality customer service.
• Coordinated communication between clients, agents, and adjusters for prompt claim resolution.
• Resolved escalated issues to maintain customer satisfaction and foster loyalty.
• Trained new staff on claims procedures and company policies.

• Managed claims inventory to ensure timely availability for operations.
• Supervised daily operations to ensure compliance with company policies and high service standards.
• Trained and mentored new staff on core procedures and customer service expectations.
• Updated process guidelines and provided monthly results to the executive team for informed decision-making.