Nataliya Horbach

• Analyzed financial statements to identify areas for cost savings or additional income opportunities.
• Advertised career openings, interviewed candidates, hired applicants and implemented training and development programs to lead teams to consistent, on-target performance.
• Reviewed and analyzed building plans for compliance with applicable codes, regulations, and ordinances.
• Maintained compliance with HIPAA protocols to safeguard patient privacy.
• Provided feedback on improvements needed in existing processes related to wish fulfillment.
• Created communication materials such as brochures, flyers, emails, and newsletters to inform potential participants about our organization's mission.
• Plans, develops, and implements organization policies and goals.
• Coordinates activities of divisions, departments, and branches such as operations, services, planning, maintenance, or research and development to affect operational efficiency and economy.
• Represents the organization on official occasions, in negotiations, at conventions, seminars, public hearings, and forums.

• Developed strategies to improve customer retention rates while increasing overall market share.
• Managed a staff of 25 employees by providing direction, training, and feedback.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Conducted regular performance reviews to ensure employee productivity and satisfaction.
• Provided leadership in managing staff responsible for delivering services to clients.
• Observed employee performance and provided valuable feedback using online performance evaluation software.
• Analyzed customer data from surveys and other sources to identify trends in customer satisfaction levels.
• Ensured compliance with local, state, and federal regulations related to service provision.
• Created a customer feedback system that allowed customers to provide input on their experience with the organization's services.
• Monitored the performance of team members to ensure efficient and effective service delivery.
• Trained employees in proper operational procedures and shared company policies and regulations.

• Facilitated training sessions for new employees on company policies and procedures.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Managed staff scheduling, ensuring adequate coverage during peak times and projects.
• Trained new employees on company policies, job duties, and performance expectations.
• Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
• Monitored employee attendance, punctuality, and performance.
• Scheduled annual reviews for each employee according to company policy.

• Provided patients and families with emotional support and instruction.
• Assisted patients with personal care to alleviate the burden on family members.
• Transported individuals to medical appointments and assisted with errands.
• Recognized emergency situations and implemented appropriate procedures.
• Greeted patients and families with an enthusiastic, compassionate attitude to establish long-term professional relationships.

Organizing events and cultural activities for the community.