Natalie Gilkerson
Highland,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every client a positive and memorable experience. Skilled in working under pressure and adapting to new situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Coordinator
Kensington Valley Varsity
Howell, MI
05.2023 - Current
- Prepared monthly invoices for payment collection from clients.
- Provided customer service and support to clients over the phone, by email and in person.
- Performed data entry tasks related to customer accounts in CRM systems.
Specimen Collector
RHB Laboratories
Novi, MI
11.2022 - 02.2023
- Collected and processed urine and saliva specimens for drug testing and/or COVID-19.
- Applied appropriate ICD codes for insurance purposes.
- Delivered drug test and/or COVID-19 results to physicians.
- Verified patient information accuracy on specimen labels.
Environmental Aide
Trinity Health
Ann Arbor/Brighton, MI
11.2021 - 11.2022
- Complied with all health regulations concerning sanitation and cleanliness.
- Sanitized surfaces using chemical cleaners to prevent spread of germs.
- Provided excellent customer service when interacting with patients.
- Dispose of biohazard materials into their correct bins.
Specimen Collector
Biotech Clinical Laboratories
Howell, MI
06.2021 - 11.2021
- Collected and processed urine and saliva samples for drug testing.
- Applied appropriate ICD codes for insurance purposes.
- Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.
Cashier/Hostess
Buffalo Wild Wings
Brighton, MI
06.2019 - 02.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Trained new employees on cashier responsibilities.
- Assisted with food running and front-of-house support.
Education
High School Diploma -
Hartland High School
Hartland06-2019
Skills
- Customer service
- Data entry
- Athenahealth, EPIC systems
- Medical terminology
- High-energy attitude
- Problem solving
- Excellent multi-tasker
- Reliable and punctual
Certification
- Bloodborne Pathogens Training
References
References available upon request.
Timeline
Customer Coordinator
Kensington Valley Varsity
05.2023 - Current
Specimen Collector
RHB Laboratories
11.2022 - 02.2023
Environmental Aide
Trinity Health
11.2021 - 11.2022
Specimen Collector
Biotech Clinical Laboratories
06.2021 - 11.2021
Cashier/Hostess
Buffalo Wild Wings
06.2019 - 02.2021
High School Diploma -
Hartland High School