Job Search Status
Open to workDesired start date: Immediately
Open To Work
Natalie Gillispie
Richmond,VA
Work Preference
Summary
Dynamic Owner/Operator with a proven track record at Namaste Woke LLC., excelling in operations management and client relationship management. Achieved significant improvements in customer satisfaction and operational efficiency through strategic planning and effective financial management. Known for strong decision-making skills and a commitment to delivering high-quality services.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Namaste Woke L.L.C.
Richmond, VA
04.2019 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Implemented process improvements to enhance operational efficiency and reduce costs.
- Streamlined workflow processes, resulting in improved service turnaround times and client retention rates.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Increased service production at least 15% year on year
Licensed Massage Therapist
Pressed
Richmond, VA
03.2019 - 06.2019
- Independent contractor in massage therapy. Self management position.
- Worked part time addressing clients various massage therapy needs.
- Maintained operations within spa lome settings.
- Managed financial transactions in accordance to client's sessions.
- Maintained steady client retention with some productivity growth.
Education
Master's of Education - Advance Learning
University of The People
Pasadena, CAMaster's of Education Instructional Design And Tec - Instructional Design And Technology
American College of Education
Indianapolis, INAssociate of Science - Licensed Massage Therapy
Virginia School of Massage
Charlottesville, VA09-2017
Bachelor of Arts - English Language And Literature
New York Institute of Technology
Old Westbury, NY12-2008
Skills
Documentation and reporting
Strategic planning
Business operations management
Client relationship management
Regulatory compliance
Finance management
Strong work ethic
Decision-making
Preventative maintenance
Dependable and reliable
Customer service
Customer-oriented
Schedule management
Accurate record keeping
Verbal and written communication
Timeline
Owner/Operator
Namaste Woke L.L.C.
04.2019 - Current
Licensed Massage Therapist
Pressed
03.2019 - 06.2019
Master's of Education - Advance Learning
University of The People
Master's of Education Instructional Design And Tec - Instructional Design And Technology
American College of Education
Associate of Science - Licensed Massage Therapy
Virginia School of Massage
Bachelor of Arts - English Language And Literature
New York Institute of Technology