Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Certification
Timeline
Generic

Natalie Gilman

Fort Myers,FL

Summary

SAP expert with comprehensive experience in training and implementation. Known for strong focus on team collaboration, adapting to changing needs, and consistently delivering results. Skilled in SAP modules, curriculum development, and conducting effective training sessions. Reliable and results-driven with commitment to excellence in every task. Seeking any opportunities to expand skills while facilitating company growth. Experienced with leadership and project management in dynamic business settings. Utilizes strategic planning and excellent communication to bolster team performance. Track record of adapting swiftly to evolving business needs and driving operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SAP Trainer

Cintas
06.2023 - Current
  • Assessed organizational needs, recommending tailored SAP modules for enhanced productivity.
  • Fostered a collaborative learning environment, encouraging active participation from all attendees during group sessions.
  • Conducted hands-on workshops, enabling participants to apply their learning in real-time scenarios effectively.
  • Collaborated with project teams to identify knowledge gaps and develop targeted training solutions.
  • Maintained up-to-date knowledge of SAP software advancements, ensuring relevance and accuracy in training content.
  • Supported change management initiatives by providing strategic guidance on SAP-related process improvements.
  • Provided post-training support as needed, reinforcing concepts learned during sessions for long-term success in using the SAP system effectively.
  • Facilitated a smooth transition during system upgrades by delivering timely and effective end-user training.
  • Support the Business Process Specialist team with various data migration tasks and data cleansing to ensure clean data enters the system

Management Trainee

Cintas
12.2022 - 06.2023
  • Improved management skills by participating in different department rotations, working with management, and gaining knowledge.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Assisted with onboarding of new employees by providing training and development resources.

Pharmacy Technician

Walgreens
02.2021 - 10.2022
  • Filled and refilled prescriptions needed for patient health
  • Administer vaccines when needed in order to promote health and safety of patients
  • Participate in training of the pharmacy expectations and vaccine administration in order to gain the proper knowledge
  • Perform speedy sales at checkout
  • Performed basic store maintenance for health and safety purposes
  • Process insurance claims and third-party plans needed for the payment of the medications and supplies for customers
  • Process workers compensation, and Medicare claims

Sales Associate

DSW
08.2016 - 09.2020
  • Guided customers in the right direction to purchasing shoes and accessories that fit their needs
  • Clarified questions that customers might have during their shopping experience
  • Maintained store maintenance for health and safety purposes
  • Performed speedy checkouts for customers to create a delightful shopping experience
  • Provided great customer service to guests to promote sales

Certified Nursing Assistant

Alden Estates of Barrington
08.2017 - 08.2018
  • Assisted residents with daily tasks such as feeding, and bathing
  • Provided hands on health care to patients
  • Produced documentation for patients on any new health issues
  • Served great customer service to the patients and their family to promote a good experience

Veterinary Technician Intern

Dundee Animal Hospital
08.2017 - 08.2018
  • Assisted Veterinarians in providing veterinary care to patients
  • Maintained a sanitary and organized office space

Education

Bachelor of Science - Business Management

Florida Gulf Coast University
05.2022

Skills

  • Business applications
  • Sales and communications
  • Organizational skills
  • Construct relationship building skills
  • Medical Terminology
  • Database Building
  • Human Resources Information Systems (HRIS)
  • Time management
  • Customer Service
  • Teamwork and Collaboration
  • Excellent Communication Skills
  • Energetic Self-Starter
  • Efficient and Detail-Oriented
  • Entrepreneurship
  • Pharmacy Operations
  • Merchandising
  • Upselling Techniques
  • Problem-Solving
  • SAP configuration
  • Virtual training
  • Train-the-trainer
  • Business process analysis
  • Training delivery
  • SAP expertise
  • Materials preparation
  • Critical thinking
  • Team collaboration
  • Clear communication
  • Data entry
  • Public speaking
  • Customer relationship management (CRM)

Additional Information

  • CAMPUS AND COMMUNITY INVOLVEMENT
  • FGCU Tri Delta Sorority August 2018-January 2019

Languages

Russian
Native/ Bilingual

Certification

  • Certified Pharmacy Technician (CPhT)
  • First Aid/AED License
  • CPR License
  • Immunization Administration License

Timeline

SAP Trainer

Cintas
06.2023 - Current

Management Trainee

Cintas
12.2022 - 06.2023

Pharmacy Technician

Walgreens
02.2021 - 10.2022

Certified Nursing Assistant

Alden Estates of Barrington
08.2017 - 08.2018

Veterinary Technician Intern

Dundee Animal Hospital
08.2017 - 08.2018

Sales Associate

DSW
08.2016 - 09.2020

Bachelor of Science - Business Management

Florida Gulf Coast University

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Natalie Gilman