Natalie Gilman
Fort Myers
Summary
Detail-oriented professional with experience in patient communication, insurance processing, scheduling, training, and documentation management. Known for strong communication, organization, adapting to changing needs, and consistently delivering results. Skilled in investigating issues, validating information, and determining appropriate resolutions. Brings a strong foundation in compliance, record keeping and customer service.
Overview
9
9
years of professional experience
Work History
SAP Trainer
Cintas
06.2023 - Current
- Delivered targeted SAP training to over 200 partners, enhancing their proficiency and significantly reducing operational errors.
- Implemented a structured onboarding program for 9 partners, streamlining data migration processes and improving overall efficiency.
- Conducted hands-on workshops, enabling participants to apply their learning in real-time scenarios effectively to reduce mistakes in the future.
- Collaborated with project teams to identify knowledge gaps and develop targeted training solutions.
- Maintained up-to-date knowledge of SAP software advancements, ensuring relevance and accuracy in training content.
- Supported change management initiatives by providing strategic guidance on SAP-related process improvements.
- Provided post-training support as needed, reinforcing concepts learned during sessions for long-term success in using the SAP system effectively.
- Evaluated training effectiveness through feedback analysis, implementing adjustments that led to over 50% measurable improvements in participant's performance.
Management Trainee
Cintas
12.2022 - 06.2023
- Improved management skills by participating in different department rotations, working with management, and gaining knowledge.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Used company reports to analyze sales, gross profit and inventory activities.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted with onboarding of new employees by providing training and development resources.
- Implemented best practices in workplace safety, resulting in reduced incidents by over 40%.
Pharmacy Technician
Walgreens
01.2020 - 12.2022
- Processed insurance claims and third-party plans needed for the payment of the medications and supplies for customers.
- Streamlined prescription filling processes, ensuring timely service and enhancing patient satisfaction through reduced wait times.
- Provided exceptional customer service, actively addressing patient inquiries and fostering a welcoming environment.
- Administered over 400 vaccinations to patients exceeding the store's KPI.
Sales Associate
DSW
08.2016 - 09.2020
- Provided exceptional customer service to enhance shopping experience and drive sales by over 15% every month.
- Clarified questions that customers might have during their shopping experience.
- Maintained store maintenance for health and safety purposes.
- Performed speedy checkouts for customers to create a delightful shopping experience.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL01.2022
Skills
Business Applications
Database Building
Time Management & Prioritization
Teamwork & Collaboration
Problem-Solving
Training
Data Entry & Analysis
Documentation & Reporting
ERP Systems
Customer Service
Languages
Russian (Native)
Timeline
SAP Trainer
Cintas
06.2023 - Current
Management Trainee
Cintas
12.2022 - 06.2023
Pharmacy Technician
Walgreens
01.2020 - 12.2022
Sales Associate
DSW
08.2016 - 09.2020
Bachelor of Science - Business Management
Florida Gulf Coast University