Natalie Gladwin
Milan,IL
Summary
Adaptable professional with a background in youth supervision and ramp operations. Known for exceptional customer service and strong time management, contributing to efficient operations and safe environments in fast-paced settings.
Overview
9
9
years of professional experience
Work History
KAC Youth Assistant
Two Rivers YMCA
Rock Island, IL
01.2026 - Current
- Supervised children during activities to ensure safety and engagement.
- Assisted in maintaining a clean and organized environment conducive to play.
- Monitored behavioral issues, implementing discipline strategies as needed for conflict resolution.
Ramp Agent
Envoy Airlines
Moline, IL
03.2017 - 01.2020
- Unloaded and loaded baggage efficiently using ground support equipment.
- Coordinated aircraft movement, ensuring timely departures and arrivals.
- Conducted pre-flight inspections of ground equipment for safety compliance.
- Collaborated with team members to streamline ramp operations and reduce delays.
- Processed ticket transactions efficiently, ensuring accurate information and compliance with airline policies.
- Managed boarding procedures, coordinating with crew and gate staff to maintain timely departures.
- Facilitated passenger check-in processes, ensuring efficiency and adherence to safety protocols.
Education
High School Diploma -
Rock Island High School
Rock Island, ILSkills
- First aid and CPR
- Teamwork and collaboration
- Customer service
- Time management
- Policy understanding
Timeline
KAC Youth Assistant
Two Rivers YMCA
01.2026 - Current
Ramp Agent
Envoy Airlines
03.2017 - 01.2020
High School Diploma -
Rock Island High School