Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Natalie Gonsalves
Project Management
Manchaca,TX
Work Preference
Summary
Project Manager with 5+ years of experience leading multi-million- and billion-dollar statewide initiatives in healthcare, finance, and software-as-a-service (SaaS) environments. Proven success in delivering enterprise-scale projects, including a $1 billion foster care rate modernization program and a $14 million Salesforce SaaS migration serving over 25,000 providers through Directed Payment Programs (DPPs), and more than 20 statewide cost reports. Skilled in vendor and contract management, compliance-driven reform, and executive reporting. Recognized as a go-to PM for executive-level reporting and communication. Known for measurable impact, including reducing training hours by 40% through system-wide training automation. Experience with the following project management tools: JIRA, Smartsheet, Microsoft Project, Planner, and ProjectManager.com
Overview
7
7
years of professional experience
Work History
Project Manager III
Texas Health and Human Services Commission
Austin, Texas
07.2024 - Current
- Directed a $14 million SaaS-based enterprise development and data migration project, coordinating with several vendors and cross-functional teams through 22 sprints, delivered on time to launch a Salesforce cost reporting system serving over 25,000 providers across more than 25 cost reports and enrollment applications.
- Managed the design and deployment of statewide training modules, enabling providers and preparers to access on-demand training, while saving hundreds of staff hours, and reducing training time by 40%.
- Recommended and implemented a data optimization strategy, cutting historical database storage yearly by 20%, and generating ongoing taxpayer savings in maintenance costs.
- Implemented a structured change management strategy, cutting approval turnaround times by 60%, and accelerating the delivery of high-priority system updates.
- Established a new Random Moment Time Study (RMTS) methodology to meet federal reporting requirements.
- Instituted quality control checks and performance metrics to measure provider experience, and validate training effectiveness.
- Planned, executed, and closed a Medicaid Supplemental Payment Program for the State Hospitals Nurse Residency Program (NRP) to improve nurse retention rates, implemented on time in alignment with CMS research.
- Led non-Medicaid program rate alignment reviews in response to Texas Sunset Commission recommendations, ensuring consistency across program rate methodologies, and strengthening fiscal accountability statewide.
- Authored PMO scripts, templates, and reporting frameworks to strengthen governance and consistency across the department.
Project Manager
Texas Health and Human Services Commission
Austin, Texas
01.2023 - 07.2024
- Managed the Texas Child-Centered Care (T3C) / Foster Care Rate Modernization Project, part of an almost $1 billion statewide initiative, with $149.5 million legislatively allocated in SFY 2024–2025.
- Coordinated 10+ cross-functional teams across DFPS, BHS, TJJD, DSHS, and HHSC to manage policy, fiscal, and operational impacts affecting thousands of providers statewide.
- Developed project documentation and schedules to meet program goals, while monitoring project progress and identifying potential risks proactively.
- Facilitated stakeholder meetings to gather requirements and provide updates.
Team-Based Care Specialist
Texas Department of State Health Services
Austin, Texas
12.2021 - 01.2023
- Managed contracts for statewide heart disease prevention programs, overseeing deliverables, reporting, and contractor compliance.
- Directed contractors implementing Electronic Health Record (EHR) enhancements in major hospital systems across the Dallas metro area; partnered with vendors to make enhancements and changes to the reporting system.
- Planned, initiated, executed, and closed council meetings, training initiatives, and educational resource development to support statewide clinical practice improvements.
- Collaborated with healthcare institutions, contractors, and cross-functional state teams to strengthen care delivery and program accountability.
Diabetes & School Health Specialist
Texas Department of State Health Services
Austin, Texas
03.2020 - 12.2021
- Initiated and managed projects within the Diabetes Prevention and Control Program and School Health Program, including council meetings, educational resource design, and training for nurses, MAs, and community health workers.
- Managed 11+ statewide contracts, ensuring 100% compliance with deliverables and reporting requirements for diabetes prevention and control initiatives.
- Led technical assistance calls, desk reviews, and stakeholder engagement to strengthen program performance and adherence to state standards.
- Supported grant application development for school health initiatives to secure program funding and sustainability.
- Selected as the Diabetes Self-Management Education and Support (DSMES) State Specialist for Texas in 2022, serving as a subject-matter expert and statewide representative.
Medical Office Specialist
Texas Heart & Vascular, HCA Healthcare
Austin, Texas
09.2018 - 02.2020
- Worked extensively with EPIC Electronic Health Record (EHR), supporting thousands of patient records and improving clinical workflow efficiency for cardiology providers.
- Managed patient scheduling and ensured timely appointment confirmations.
- Implemented office procedures to improve workflow and enhance patient service.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT06.2025
Project Management Certificate – UT Austin, Center For Professional E -
University of Texas At Austin
Austin, TX04-2025
BS - Health Promotion & Behavioral Science
University of Texas
Austin01.2018
Skills
- Project management
- Healthcare administration
- Data analysis
- Change management
- Stakeholder engagement
- Training development
- Quality assurance
- Client relations
- Resource allocation
- Feasibility analysis
- Cross-functional coordination
- Agile methodology
- Budget development and adherence
- Strategic planning
Accomplishments
Completed manuscript for Currents of Resonance, a book set to release in January 2026, that blends leadership, personal growth, and behavioral science wrapped in subtle physics metaphors. This achievement demonstrates advanced communication, thoughtful leadership skills, and an ability to plan, execute, and complete projects.
References
References available upon request.
Timeline
Project Manager III
Texas Health and Human Services Commission
07.2024 - Current
Project Manager
Texas Health and Human Services Commission
01.2023 - 07.2024
Team-Based Care Specialist
Texas Department of State Health Services
12.2021 - 01.2023
Diabetes & School Health Specialist
Texas Department of State Health Services
03.2020 - 12.2021
Medical Office Specialist
Texas Heart & Vascular, HCA Healthcare
09.2018 - 02.2020
MBA - Healthcare Administration
Western Governors University
Project Management Certificate – UT Austin, Center For Professional E -
University of Texas At Austin
BS - Health Promotion & Behavioral Science
University of Texas