Natalie Granada
Hialeah
Summary
Highly motivated and customer-focused Client Services Representative with 4 years of experience in providing exceptional customer support and maintaining strong client relationship. Skilled employee with Great communication skills and ability to work effectively. Prepared to apply skills to a growth-oriented position.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Family health choice
Pembroke
05.2025 - Current
- Managed daily office operations and coordinated administrative tasks for the team.
- Maintained filing systems and ensured documents were easily accessible to staff.
- Updated databases and managed information flow between departments effectively.
- Handled incoming communications, directing inquiries to appropriate personnel promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
Finance department
Sunlight community church
Port St Lucie
06.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Worker
Chick-fil-A
Duluth
09.2018 - 01.2022
- Consistently provided friendly service to promote better customer engagement.
- Customer service and sales transactions in fast-paced environments.
- Well-organized and efficient with passion for customer satisfaction.
- Professional and calm when managing many tasks at once and helping customers.
- Developed and maintained strong client relationships through regular communication and proactive outreach to identify additional needs and upsell services.
- Collaborated with internal teams to resolve complex client issues and ensure client satisfaction.
- Resolved customer complaints and escalated issues, ensuring prompt and satisfactory resolution.
Manager
Chick-fil-A
Port St Lucie
01.2020 - 01.2021
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Education
High School Diploma -
Indian river state college
Skills
- Resolving customer complaints
- Providing product information
- Ensuring customer satisfaction
- Handling customer inquiries
- Effective communication
- Active listening
- Understanding client needs
- Upselling
- Cross-selling
- Managing escalated situations
- Diffusing customer frustrations
- Collaborative team player
- Working in a fast-paced environment
- Deadline-driven
- Time management
- Microsoft Excel
- Document organization
- Attention to detail
- Prioritizing patients
- Spanish fluency
- Spreadsheets
Additional Information
Responded to client inquiries via phone, email, and chat, addressing questions, concerns, and complaints in a professional and timely manner., Maintained accurate and up-to-date client records, ensuring information confidentiality and data integrity., Acted as a liaison between clients and internal departments to facilitate smooth and efficient service delivery., Provided training and guidance to new client services representatives to ensure a high level of customer service.
References
Available upon request
Timeline
Administrative Assistant
Family health choice
05.2025 - Current
Finance department
Sunlight community church
06.2024 - Current
Manager
Chick-fil-A
01.2020 - 01.2021
Worker
Chick-fil-A
09.2018 - 01.2022
High School Diploma -
Indian river state college