Stephanie Vecchio
Murfreesboro,TN
Summary
With over 20 years of customer service experience and 15 years of clerical experience, I believe I would be a valuable asset to your team. I am excellent at multitasking as well as time management. Devoted to giving every customer a positive and memorable experience. I possess exceptional interpersonal skills and am adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Assistant Property Manager
Midtown Estates
Murfreesboro, TN
03.2010 - Current
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Explained policies and procedures to tenants and enforced rules.
- Checked rental eligibility by following company's verification process.
- Handled resident complaints and expedited maintenance requests.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Escalated critical issues to property manager to promote immediate resolution.
- Kept records of correspondence with residents and tenants.
Assistant Restaurant Manager
Marina’s on the Square
, TN
08.2000 - Current
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank...
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Delegated work to staff, setting priorities and goals.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted personnel with duties and tasks during high-volume periods.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Receptionist
Forklifts Unlimited
Murfreesboro, TN
11.2007 - 12.2008
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
Bachelor of Science - Liberal Studies-Minor in Business Administration
Middle Tennessee State University
Murfreesboro, TN05.2012
Skills
- Outstanding Customer Service
- Strong Work Ethic
- Data Entry and Management
- Microsoft Office
- Relationship Building and Rapport
- Administrative Support
- Resolving Customer Complaints
- Recordkeeping and Auditing
- Dependable and Responsible
- Excellent Communication
- Supply Ordering and Invoice Processing
- Expense Tracking
- Document Preparation
- Vendor Account Management
- Attention to Detail
Timeline
Assistant Property Manager
Midtown Estates
03.2010 - Current
Receptionist
Forklifts Unlimited
11.2007 - 12.2008
Assistant Restaurant Manager
Marina’s on the Square
08.2000 - Current
Bachelor of Science - Liberal Studies-Minor in Business Administration
Middle Tennessee State University
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