Natalie Greene
Pekin,IL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Producer
American Income Life Insurance Company
Pekin, IL
06.2023 - Current
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Sought out new clients and developed clientele by networking to find new customers.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Utilized various software programs to manage accounts efficiently.
- Participated in team meetings to discuss strategies for meeting goals.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Warehouse Worker
Amazon
North Pekin, IL
11.2023 - Current
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Transported goods to designated areas within the warehouse facility.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Front Desk Receptionist
Residence Inn Marriott
Peoria, IL
11.2022 - 08.2023
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Investigated and analyzed client complaints to identify and resolve issues.
- Explained policies and procedures to visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Front Desk Receptionist
Motel 6 / Studio 6
Pekin, IL
02.2022 - 11.2022
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Inputted guest information into computer system accurately and securely.
- Answered phones, responded to inquiries, and took messages.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Assisted with additional housekeeping tasks during staffing shortages.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
General Manager
EYM Chicken
Pekin, IL
01.2018 - 02.2022
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Greeted and assisted customers to foster positive experiences.
- Provided guidance on proper procedures for depositing funds into bank accounts.
Education
High School Diploma -
Pekin Community High School
Pekin, IL05-2018
Skills
- Multi-Task Management
- Positive Attitude
- Customer Support
- Leadership Qualities
- Service Upselling
- Critical Thinking
Certification
- Life and Health Insurance licensed in Illinois, Ohio and Idaho
Timeline
Warehouse Worker
Amazon
11.2023 - Current
Insurance Producer
American Income Life Insurance Company
06.2023 - Current
Front Desk Receptionist
Residence Inn Marriott
11.2022 - 08.2023
Front Desk Receptionist
Motel 6 / Studio 6
02.2022 - 11.2022
General Manager
EYM Chicken
01.2018 - 02.2022
High School Diploma -
Pekin Community High School
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