Lucas C Wood
Murray,Utah
Summary
Dynamic individual with hands-on experience as a multi-unit operations manager and insurance producer with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Strong passion for connecting with people and building relationships through sales.
Overview
13
13
years of professional experience
Work History
Insurance Producer
Paul Dubbs State Farm
Sandy, UT
12.2024 - Current
- Recommended type and amount of coverage based on analysis of customer's circumstances using persuasive sales techniques.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Adhered to all regulations for insurance sales.
- Reported policy changes and company conditions affecting customer satisfaction.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
Franchise District Manager
STARBUCKS COFFEE COMPANY
Salt Lake City, UT
02.2017 - 08.2023
- Supported a diverse portfolio of 25 stores with an expansive territory.
- Supervised various locations, enforcing high-quality standards of operation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Consulted with various leaders around business tactics to drive results and build sustainable behaviors.
- Achieved and exceeded KPIs within a $20MM portfolio including YOY sales growth of +10% for the past 7 years.
- Leveraged compliance programs to support and protect the brand while maintaining a trusting partnership.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Awarded and recognized as district manager of the quarter and district manager of the year from both peer groups and leadership.
- Guided training for a multitude of positions to support new and innovative programs.
Retail District Manager
STARBUCKS COFFEE COMPANY
Salt Lake City, UT
06.2013 - 02.2017
- Exceed sales goals in measurements of comps by at least 7% for 11 quarters in a row.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited and hired qualified candidates for vacant and new positions.
- Assessed training needs through analysis, interviews with employees, and consulting with managers.
- Partnered with organizational leaders, facilitating workshops focusing on employee engagement and development for dozens of teams and +1,000 individual contributors.
- Experienced in operational activities pertaining to new store openings, as well as major renovations.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Lead team of 15 store managers and 275 employees
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Business Administration
Colorado Christian University
Lakewood, CO01.2006
Skills
- Relationship building
- Consulting
- Top-rated sales performance
- Employee Engagement
- Training and coaching
- Team building practices and development
- Customer service
- CRM software
- Business and operations analysis
- Human resource management
- Insurance products
- Multi-unit management
Timeline
Insurance Producer
Paul Dubbs State Farm
12.2024 - Current
Franchise District Manager
STARBUCKS COFFEE COMPANY
02.2017 - 08.2023
Retail District Manager
STARBUCKS COFFEE COMPANY
06.2013 - 02.2017
Bachelor of Science - Business Administration
Colorado Christian University