Natalie Greenwood
American Fork,UT
Summary
Compassionate Registered Nurse skilled in patient care, medical administration, critical thinking, infection control, and communication. Enhancing patient satisfaction through education and emotional support. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care . Equipped with experience in medical procedures, patient assessments, and care coordination.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse
HCA St. Marks Medical Center
Salt Lake City, UT
09.2024 - Current
- Administered medications and monitored patient responses to ensure effective care.
- Collaborated with healthcare team to develop and implement individualized patient care plans.
- Educated patients and families on health management and post-discharge instructions.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Conducted routine assessments to identify changes in patients' conditions promptly.
- Provided emotional support to patients and families during critical hospital stays.
- Utilized evidence-based practices to deliver high-quality nursing care consistently.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Patient Care Technician
HCA Timpanogos Regional Medical Center
Orem, UT
02.2017 - 08.2024
- Delivered compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for prompt interventions.
- Assisted in the preparation of patients for diagnostic tests and procedures, enhancing workflow efficiency.
- Collaborated with multidisciplinary teams to develop patient care plans tailored to individual needs.
- Educated patients and families on health management, fostering improved understanding of treatment protocols.
- Trained new staff on protocols and best practices, promoting consistency in patient care delivery.
- Implemented infection control measures, contributing to a safer healthcare environment for patients and staff.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Streamlined documentation processes using electronic health record systems, improving data accuracy and accessibility.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed EKGs, accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Collected and documented patient information to aid in accurate medical record keeping.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Assisted nursing staff with medical procedures to support patient care plans.
- Implemented infection control protocols, contributing to safer hospital environment.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Fostered clean and hygienic environment, reducing risk of infections.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Assistant Manager
ZAGG
Lehi, UT
03.2012 - 11.2014
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory management processes, enhancing efficiency and reducing discrepancies.
- Developed and implemented customer service strategies, resulting in improved client satisfaction scores.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring operational effectiveness.
- Mentored junior staff, fostering their professional growth and enhancing team capabilities.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Nursing
Joyce University
Draper, UT12-2023
Skills
- Medication and IV administration
- Documentation and charting
- Clinical judgment
- Patient education and counseling
- Infection control measures
- Compassion and empathy
- Patient monitoring
- Direct patient care
Certification
- Nonviolent Crisis Intervention Training - April 2024
- BLS - March 2026
Timeline
Registered Nurse
HCA St. Marks Medical Center
09.2024 - Current
Patient Care Technician
HCA Timpanogos Regional Medical Center
02.2017 - 08.2024
Assistant Manager
ZAGG
03.2012 - 11.2014
Associate of Science - Nursing
Joyce University